This is a forum for sharing things and not technical support (even if SausyFC the adm trying to help when it's possible).
@Iraklakias (γειά σου Ηρακλάκια) must send a report in this link
https://nordeus.helpshift.com/a/top-...=web&contact=1

or from the help button [?] of your mobile.

Don't worry, you 're not gonna loose your tokens because the actions of your team are "recorded" but be patient because it needs 2-3 days to fix.

But why did you buy those tickets so early ? The contest didn't start yet.
Wait and see first.