I conceded 12 goals this season. Counted a couple of times to be sure. The number of goals conceded on my season and all time stats have jumped suddenly and are incorrect. Please assist
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I conceded 12 goals this season. Counted a couple of times to be sure. The number of goals conceded on my season and all time stats have jumped suddenly and are incorrect. Please assist
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same thing happened to me 12 goals total, but shows 25 on stats
Tried both clearing cache and even reinstalling app but none of it helps. No reply from support. Alot of us take pride in our statistics. Anyone from Nordeus who actually reads this. Please pass the message on to fix this. The Goals Against in stats page are inaccurate and have been inflated, perhaps now including goals from association matches.
We'll look into it. Did you notice this before Wednesday, or was this after?
Thanks for responding Saucy!
I noticed it only when i started this thread so i am really not sure when the error started. I checked sometime during the week and it was good but i cannot recall which day it was.
started during bug issue with random loss popping up despite winning the match
it's those 2 matches that goals i've scored [13] total went accounted towards goals against instead scored
After reading clanflyf post, i managed to pinpoint the matches which caused it. As mentioned, my goals conceded were added to my goals scored and the goal scored were added to my goals conceded. It is an extra entry in the opposite direction.
My goals scored would be accurate if i minus 2.
My goals conceded would be accurate if i minus 13.
This affects both Season and All Time stats.
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Still no reply from support. My best game of the season has now turned against me and inflated the number of goals i have conceded. And the worse bit is it affects my all time stats. Sigh, really disappointing. Hope you guys can fix this.
Support is still ignoring me. At least have the courtesy to reject and tell me they can’t fix it or someone is looking at it. Nothing at all. Quite unprofessional and disappointing. So just avoid the user if I can’t do anything about it and hope he will go away
I am sorry they haven't replied to the ticket yet; I will follow-up tomorrow to check what the status of the issue is.
Same here, i have 14 goals istoric, and i recived only 10. Good job
This os a Matter... Of following few accounts with that error and check out what does the count with every single goal... Maybe away goals are bad allocated or.... Something else.
I got a response from Support. Conor from support, i sent multiple messages because i reinstalled the app and what i sent previously was no longer there. This is something your colleagues tell me to do on top of clearing the cache everytime there is an issue. I also have to send multiple messages since there was no response. Since you closed the conversation directly after responding to me. Your reply is here! Your reply was not what i expected after waiting 3 days for someone to say hello. It is all my fault for chasing for a response? User should not send reminders or expect a response? You tell us the problem and shut it, is that how a business is run? I am sure you failed to follow your company SOP in handling this. Conor from support!
The matches that affected me were those that ended up as losses instead of wins. Quite a number of us faced the issue.Quote:
Originally Posted by khris
Conor from support is a noob :pQuote:
Originally Posted by EastsiderSG
I 've seen some of his replies in TE fb groups I follow.
Don't expect anything from him.
Only Sausy here in the forum helps but I don't think they can do anything this season.
Season's stats are f.. , you 'll wait the new season for the reset.
yes, the club statistics are wrong. but anyone noticed that some players statistics are wrong as well? just an example:
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Stats have been corrected. Thanks Sausy. Whenever you are on top of things, i notice things get done! :)Quote:
Originally Posted by SausyFC
Nice man !
still waiting for mine to get fixed.... contacted support mutiple response just told "we working on it" yet to this day nothing done
I checked with a friend that had the problem. His is ok now as well. Maybe a timing issue due to diff servers.Quote:
Originally Posted by clanflyf
anyone else still having the issue?
mine still not fixed but i've seen my other friend corrected now
