need contact

[BSH]

I would like to have contact with a member of Nordeus.

2 days ago I used my credit card to buy 1000 tokens for 71 euro.
The transaction is still pending and I still haven't received my tokens

I went to the Nordeus support, but after 2 days I still haven't had a reply. that is what upsets me the most. no reply at all

Or I get my tokens or I want to cancel my transaction

Is there any way to cancel my transaction?

thank you