King of kings games not starting

[Astopeleven]

Twice now I have challenged a team, then been told the game won't start and then a few minutes I have found out I lost the game and need to wait 2 hours for a free challenge. I used 2 tokens to try and catch up with my rivals, but it has happened again and now I will need to spend 4 tokens. This is costing me tokens plus the chance to win today's challenge and the overall one. Please fix and also compensate me for token losses

[minamino]

Twice now I have challenged a team, then been told the game won't start and then a few minutes I have found out I lost the game and need to wait 2 hours for a free challenge. I used 2 tokens to try and catch up with my rivals, but it has happened again and now I will need to spend 4 tokens. This is costing me tokens plus the chance to win today's challenge and the overall one. Please fix and also compensate me for token losses

me too/ i have just tried to challenge an opponent (for free) and then says error, game crashes, and then says free challenge in 2 hours. my goal diff hasn't changed or the number of cups either but i have just lost a free challenge. i could lose the first round cos of this

[Tony Cass]

And so it’s started again, every time they do a King of Champions there’s connection issues at the start of a game or during a game costing tokens in some circumstances or even logging into Top Eleven, sort it out Nordeus. This is an event where a lot of people will use green packs to keep players fit at all times and will use tokens to challenge other teams.

[SausyFC]

Hi everyone,

Team is looking into some latency in the event; It seems some are having some lag while others aren't. Will share when I have more updates.

In the meantime, please get in touch with Support if you haven't already as they'll be able to follow up with specific cases.

Sorry again,

SausyFC

[Sinany03]

I once got a notification that saying something like “the match couldn’t start, it will start in a few minutes”. And some 1 or 2 minutes later, I noticed the bouncing ball on the upper left corner and the match was started somehow (I was able to enter the match). I think this is related to your problem.

[SausyFC]

Hi again,

Team has just pushed some optimizations to improve the latency some were experiencing; challenge should be running smoothly once again.

Thanks for the reports and patience all.

SausyFC