Special sponsor: Didn’t get reward

[Jernet]

I earned the special sponsor 20% tackling attribute reward today, but when I selected the player who I wanted to get the 20%, he didn’t get them, the 20% tackling attribute reward just disappeared.
I then wanted to contact support via the in-game help, but before I was able to navigate through support’s annoying bot-driven standard questions, the game crashed, and I haven’t been able to contact support since, because even though my game is up and running again, the in-game support chat is stuck and doesn’t work anymore. Of course, my player still hasn’t got his 20%.
All in all a pretty bad experience ...