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  Click here to go to the first staff post in this thread.   Thread: NORDEUS ARE IGNORING MY REFUND REQUEST!. Help, please

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  1. 08-07-2020   This is the last staff post in this thread.   #1
    SausyFC
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    Quote Originally Posted by Merseyside Blue View Post
    I accidentally purchased the 1000+ tokens for £79.99 by touching fingerprint scanner whilst phone was in my pocket.

    I'm sure they have seen my emails and are just ignoring them. Can somebody help me please?
    Hello and thanks for sharing this. We appreciate your patience while the team responds to tickets, please look for a response shortly.

    SausyFC
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  2. 08-08-2020 #2
    Merseyside Blue
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    Quote Originally Posted by SausyFC View Post
    Hello and thanks for sharing this. We appreciate your patience while the team responds to tickets, please look for a response shortly.

    SausyFC
    thank you. The tokens have been retrieved but I have yet to get my money back. There is no transaction even pending, which I don't understand. They were clearly accessing my account and dealing with my request, so why wouldn't they have released the money at the same time. It should have been pending on the same day they took the tokens back (yesterday)
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