Matches not counted on statistics

[Temidayo_]

Did this happen only to me?

[greenspider78]

Cup matches played Yesterday AND today, not counted for my players. Already tested my account on two diferent Android devices, same result, it's like they havent played an oficial game since season started.

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[Bramley Town FC]

No I think this is a general issue. My players have apparently scored no goals and played no games despite completing a 2-leg cup match.

[Temidayo_]

No I think this is a general issue. My players have apparently scored no goals and played no games despite completing a 2-leg cup match.

How is jo one else complaining about this?

[Taliyah25]

Hi Managers,

Thank you for reporting this. We identified the root cause of the issue that resulted in player statistics not counting Cup matches this season and it has been tackled. Unfortunately, these statistics can't be updated retroactively, but that doesn't affect your progress in the competition in any way and your future matches should be reflected properly in statistics. We are very sorry about the inconvenience this might have caused and appreciate your reports and understanding.

Best,
Taliyah25

[Woodentop]

Hi, not many people can be bothered reporting for the simple reason, there’s not much point and the total lack of interest from support …. You just receive stock answers, and a thank you for your patience and understanding. If you lose something the vast majority of the time it is your fault. Each new update of the game fixes errors and increases your enjoyment! For me, each new addition just adds to the errors and lessens any perceived enjoyment.

[greenspider78]

Hi Managers,

Thank you for reporting this. We identified the root cause of the issue that resulted in player statistics not counting Cup matches this season and it has been tackled. Unfortunately, these statistics can't be updated retroactively, but that doesn't affect your progress in the competition in any way and your future matches should be reflected properly in statistics. We are very sorry about the inconvenience this might have caused and appreciate your reports and understanding.

Best,
Taliyah25

Issue is not fixed with players that went to academy Training. After they returned stats are showing in 0.

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