For these kind of issues, I suggest you contact Nordeus Support. While we do read the forums, much like our Facebook and Twitter, it is not the primary channel via which we offer technical and billing support.
@ MDKII Thanks for positive input, and yes i have done this pryer to starting this thread but no responce yet,
thats why i came on here just to widen my audience in the hope of someone from Nordeus viewing this thread and possibly replying with an answer.