Account's resources reset by 0.

[tokek]

Last week, all of the resources of my acc. were reset by zero. No packs, no cash and no token. I have claimed the issues to Nordeus Support Team but all I have received is some automated email from them, with nonsense advices like: cookies delete, game update. I'm at level 8, and - should know all the basic technical issues before deciding to claim.
So, Nordeus, please take the useful action to assist the users. We need a real advice, not the automated email from your system. I'll quit the game if the bug is not solved.

realy? Please you try resent you're email to support nordeus maybe they give you different answers

[tannguyen]

realy? Please you try resent you're email to support nordeus maybe they give you different answers

I have sent about 15 emails to them. And the nearest 3 emails, they begin to answer me by some real staffs. Issue is now solving ...