I have been rejected for completing 408 token offer and was answered after 6 days

21
September

2015 Join Ladbrokes Sports & get up to £50 in free bets! Tokens awarded when you place your £5 deposit. New Ladbrokes players. Offer reports on a 1 day delay. 408 Tokens Rejected (after reviewing your inquiry)
Ticket #2825546.

Not impressed, no reason for rejection little or no correspondence at all after providing all the necessary info and hoop jumping.