this is what i recieved:

Dear user,

Ticket #2966761 (Join Ladbrokes Sports & get up to £50 in free bets!) has been reviewed again and will not be approved. We cannot confirm your offer completion with the advertiser from the proof you have provided.
Please send us proof (screenshot) that contains all the transaction details including the time and date of completion so we can verify with the advertiser.
Additionally, please check that you indeed completed the offer through SupersonicAds and not through another offer provider.

Thank you,
SupersonicAds Customer Support

then... I sent them this reply:

Hi

I have sent you the proof which i will do again by attaching them to this email.

With regards to " Please send us proof (screenshot) that contains all the transaction details including the time and date of completion so we can verify with the advertiser" I did send you the proof. See attached screen shot.

As you can clearly see, the date, time and complete transaction information is very clear to see in the screen shots provided.

TIME: 10.50.45 EST – DATE: 20 October 2015 - TRANSACTION ID: 0SU27512LX3705610

With regards to "Additionally, please check that you indeed completed the offer through SupersonicAds and not through another offer provider" it was completed through you (Supersonic ads). See attached screenshot.

then they sent me this...

##- Please type your reply above this line -##
Dear DollyDot Design,
Thank you for contacting Supersonic.
We do regret to hear that you have not received credit for a completed offer. In order to correctly resolve this issue, we would ask you to first open a missing earning ticket on our customer service platform.
`For Mobile Users, please follow the following steps:`
1. Go to your Supersonic offer wall page
2. Click the "Missing Points/Earnings" button on the bottom of the offer wall.
3. Choose the offer you have not received credit for and click the "Missing Points" button.
4. Fill out all necessary information [Please note that the ticket must be composed of a minimum of 50 characters and that the ticket must be meaningful (no Gibberish)].
4. Attach a proof (preferably a complete screenshot) which confirms you have completed the offer. Make sure that the date is visible.
5. Click "Submit Ticket."
`For web users, , please follow the following steps:`
1. Go to your Supersonic offer wall page and click on the Support & Status link at the top of your page
2. Choose the offer you have not received credit for and click the "Missing Points" button.
3. Click the "Missing Points/Earnings" next to the desired offer on your the offer wall list.
4. Fill out all necessary information [Please note that the ticket must be composed of a minimum of 50 characters and that the ticket must be meaningful (no Gibberish)].
5. Attach a proof (preferably a complete screenshot) which confirms you have completed the offer. Make sure that the date is visible.
6. Click "Submit Ticket."
`If you have already opened a missing earning ticket, kindly send us the ticket number with proof of completion.`
For all other inquiries, please contact our support team by replying to this email or by sending an email to customersupport@supersonic.com.
To add additional comments, reply to this email or click the link below:
https://supersoniccs.zendesk.com/hc/requests/29236

so i sent it all again, talk about jump through hoops or is it just a blatant piss take at my expense?