why my tokens are -

[khris]

This only tend to happen when one abuse, some offers too when one cheat or so, using vpn and abusing.... usually this happen in these cases.

If, you "bought tokens", paid these, and then dissappeared, as Nik said, clik "?" inside the game and then you can contact Nordeus to clarify.

[Moi]

where is ?

Go to your Top Eleven app and click the Help button ("?", next to Settings)

From here it looks like you fraudulently purchased some tokens o tried to trick the purchase system in some way (pretending to make a purchase, for example).