The other two could not handle the pressure and they just disappeared. LOL

Post your complaint in the bugs section of the forum and also send a complaint via in-game support or that on Nordeus website. There have been other similar problems reported here on the forum in the past such as players not taking free-kicks or corners in the order they were assigned.

For me, the penalty shoot-out thing itself is fake fake - all players shoot to the same side, like a sort of replay of the same thing.