Quote Originally Posted by Altiplano View Post
@motrin,
It's exactly the same for me. I'm in Spain.
After a couple of days complaining here, in the forum and a query to support I'm getting the feeling I've suffered this in the past, maybe 15 or so seasons ago.
Interesting that Jeeves says there should be no problem watching ads up to the "soft cap" limit for whatever booster we want, whilst at the same time support defers any blame to the ad providers.
I guess we just gotta tough it out cos it ain't gonna get sorted.
Still, better than getting nothing, like some do. And there really is no excuse for that.
What the support agents say is true though - There's a soft-cap for how much anyone can watch through their account but ultimately, there being anything to watch or not falls down on the Offer Providers. I'll structure it like this:

1. Providers distribute videos to your account's queue. So if there ain't no videos to watch, it's the Providers' responsibility.
2. Nordeus put a soft-cap on the amount of videos that can be watched per day. But~ see point 3.
3. Any account could have more videos than the soft-cap allows to be watched.
4. These videos don't just leave your queue because of the soft-cap. They stay. So what ever videos you couldn't watch, you'll get to them tomorrow. Meanwhile more videos could be piling up on your account's queue. Or... Maybe only a few videos have been added for a day or two, which makes your queue empty out earlier and earlier. Which makes you think that the thing bugged out. But it's not.
Sometimes there can be droughts other times there can be boons of videos. And this is exactly why we put the soft-cap in the first place. Because of how advertisers shift their attention - One part of the playerbase can seriously get ahead simply due to being targeted for advertisement while the other gets only a sliver of the whole thing.
5. And this is what Offer Availability is essentially. And that's why when you ask the support team about it they will always tell you that it's up to the providers to add videos to your account's queue.