Quote Originally Posted by cracicot View Post
As a person with much technical support experience, I would have to say that if a server goes down for any reason, the company owning the servers has to have a plan for compensation should any customers lose anything of value.

that being said, losing a game where you were winning before the servers went down, would not be considered a monetary loss...Unless you moved the game and used 2 tokens to do so. tokens = real money. Therefore, this would constitute a monetary loss and be eligible for compensation (I am also a paralegal).

As a Database Admin myself, I find it hard to believe that the servers went down unless it was for daily maintenance. That poses another problem: why would Nordeus allow you to change the game time to a time where the servers will be down. That is just pure stupidity for the most part. This is an easy programming change to not allow game times to be changed to times between certain hours. Does this happen? I dont know, but I have heard this complaint a few times.

Again, as a DBA, I know that they have the information of all login attempts, successful and failed. They would be able to prove whether you were in the game, trying to get in, or not online. A very easy thing to find out.

At the end of the day, Nordeus owes you 2 tokens if you changed the time. Nordeus does not have to change the game results.
Thank You for your post, cracicot.

Let me put the last reply I've received from support:

Hello, Ricardo,

Thank you for contacting us.

We are sorry that you have faced this situation. Unfortunately, the connection to the server was interrupted during the game.

We are constantly improving this aspect of the game, the Games Live. Our developers are already working on it, so that this problem does not happen again.

Thank you for understanding.

Feel free to contact any time.

Sincerely,
Customer Service Top Eleven
By other words. They admit that the servers were down during the game (and the time I said), but I have no right to receive any compensation for their failure.

That's fine for me, no more money to Nordeus. I do not deal with this kind of people, the Nordeus policy sucks and they lost one customer.

Regards to all and stay fine.