Quote Originally Posted by PricopGeorgeCătălin View Post
Sadly there's nothing you can do at the moment and the support team do not deal with this kind of scenarios. Also when you release the player you get asked if you really want to do it.

Unfortunately the app didn't provide that features brother. If that they did have those features I wont be here asking for their assist.
Moreover there is a similar scenario happen years back and the support team solved the issue. I read the forum posted on 2016.