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There seems to an assumption in this comment that the majority of managers have a big problem with this game. I doubt that is the truthOriginally Posted by cracicot
Even if the majority of people on the forum have a problem with something (and that is debatable with most of the issues that are commonly raised), then that would not be an indicator that the majority of players feel the same simply because people who want to vent actively search out the forum to do so
On the other hand, people who are happy with the game do not search out the forum just to say 'I'm enjoying this game, hope you are too'
I imagine that Nordeus have detailed metrics to establish what rate people are joining or abandoning the game at, how much players are spending on tokens, how often players log in to the game etc., as well as measuring what impact each of these factors has on the others
So, the data they will never release that would tell you if the product/service works is basically to see whether they continue to increase the number of users, the amount of money made and, ideally, the money made per user
That's your indicator
As a final note, there are two significant 'myths' that seem to perpetuate these complaints about the game
1. The game (and internet stuff generally) should be free. Unfortunately, someone has to pay for the structure that supports this game, including the programmers, servers, support, forum etc. The developers don't do this just for the love of developing apps, they have families to feed and the same ambitions that most of us have to earn more and be more 'successful'
2. The customer is always right. No, frankly sometimes the customer is an arse. And any smart business owner knows that you can't pander to every customer, because you would drive yourself mad and your business into the ground. So if you want to have a successful business, you keep the customers that are already happy and let the serial complainers (those who will never be happy) go
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