That's wrong perception but I guess your relation with the marketing is in the same level with nordeus department - lol
It's better to have unsatisfied customers who are moaning and complaining because with our arguments or actions we can reverse their opinions.
Be afraid of an unsatisfied customer who 's saying nothing. You 've lost him, he just left.
But yes, that's the major problem of the game, that there isn't any serious competitor who has that TE pack.
It's like TE is a FIAT car, good but with so many problems but the next choice is a LADA
That causes a motivation lack to the devs to fix and improve further the game.
Tactician, Posidonas and others do not only complain but they have speak for specific problems and made suggestions too.