It may cost us 100 tokens if we get relegated.
Well it's not quite right to blame support for that because the captain of your group is not active anymore.
If someone has lost access in his fb account, it's good to have a gmail access too.
Here Khris explained that
https://forum.topeleven.com/bugs-tec...il-please.html

Also the captain must be a reliable person. If he is about to leave the game, must pass the captainship to another member.