Results 1 to 8 of 8
Like Tree1Likes
  • 1 Post By nikolgiorgos

Thread: Is customer support service of Top Eleven worst among reputed online games?

  1. #1
    Rookie
    Join Date
    Sep 2017
    Location
    India
    Posts
    84

    Is customer support service of Top Eleven worst among reputed online games?

    I have tried contacting them to change captain of our association.All I got is automated reply and no solution.

  2. #2
    Dreamer
    Join Date
    Aug 2014
    Posts
    344
    Answer to everything that it doesnt help, and they probably contact to you

  3. #3
    Greek Forum Moderator nikolgiorgos's Avatar
    Join Date
    Jul 2014
    Posts
    17,715
    Is customer support service of Top Eleven worst among reputed online games?
    Maybe but if you consider that there are many million players around the world
    and for the vast majority of them TE is ftp
    and there are some bugs almost every season
    and there are so many reports not about technical things or issues but some rules of the game (like , why my team lost a star, why I finished 3rd in CL groups, ...)

    it's quite normal
    IImaestroII likes this.
    Καλώς ήρθατε στο Ελληνικό φόρουμ
    http://forum.topeleven.com/%CE%93%CE...%B4%CE%B1.html

  4. #4
    Rookie
    Join Date
    Sep 2017
    Location
    India
    Posts
    84
    It would be okay if they had replied within 2 days as they promised through automated reply but they did not. It may cost us 100 tokens if we get relegated.

  5. #5
    Greek Forum Moderator nikolgiorgos's Avatar
    Join Date
    Jul 2014
    Posts
    17,715
    It may cost us 100 tokens if we get relegated.
    Well it's not quite right to blame support for that because the captain of your group is not active anymore.
    If someone has lost access in his fb account, it's good to have a gmail access too.
    Here Khris explained that
    https://forum.topeleven.com/bugs-tec...il-please.html

    Also the captain must be a reliable person. If he is about to leave the game, must pass the captainship to another member.
    Καλώς ήρθατε στο Ελληνικό φόρουμ
    http://forum.topeleven.com/%CE%93%CE...%B4%CE%B1.html

  6. #6
    Rookie
    Join Date
    Sep 2017
    Location
    India
    Posts
    84
    He had linked his account to Gmail too but whenever he tries to login to his account, another unknown account opens up. That for sure is not his or our fault.
    He had no intention to leave game. He tried to get help but got no response from support team. Means he was forced to quit.

  7. #7
    Addicted
    Join Date
    Jul 2017
    Posts
    570
    is that account dead yet

  8. #8
    Rookie
    Join Date
    Sep 2017
    Location
    India
    Posts
    84
    No idea... He has been offline for 2 days now. Must be mourning..haha..