My responses to this:

1) Once - I think.
2) Several times.
3) 124 hours.
4) No. Mostly it keeps going round and round in a loop - more information, what was the original query, are you asking about .... this all adds days to an issue and looks like they are just trying to buy time or for you to drop it without resolution.
5) Again - SEVERAL times. One ongoing issue now for 11 or 12 months.