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Thread: [Lowongan Kerja] Customer Service Nordeus

  1. #1
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    [Lowongan Kerja] Customer Service Nordeus

    Iseng-iseng ane buka situsnya Nordeus, dapet ginian:


    We are looking for a native speaker of the Indonesian language. Smart, fun, creative people who are as passionate as we are about team work and providing the very best in customer service and care. As a member of our team you will be tasked with making our players, happy players. You will be solving issues, coming up with smart scalable solutions for our ever growing and expanding customer base. Taking feedback on the game and direct communication with our players. You will be helping with any product or service related questions and ensuring that our players receive top class customer service. Additionally you may participate in community forums by presenting new features, discussing bugs and resolving issues there. You will also help us translate our games, making sure all our localized versions are perfect – and fun!

    Responsibilities:

    Respond to customer’s queries, concerns, issues and feedback, in a timely, professional and quality manner
    Analyse customer related issues to provide feedback on product improvement and enhance the user experience
    Pro-actively seek solutions and suggest workflow efficiency gains
    Develop and maintain good customer relationships
    Work across various departments and teams specifically escalating bugs, issues and feature enhancements
    Act as a point of contact for your peers and other departments on all customer facing issues
    Adhere to policies and procedures

    Required Skills:

    Passion for customer service and social gaming
    Native speaker of Indonesian (excellent verbal and written communication skills)
    Knowledge of additional languages is a plus
    Excellent prioritisation and organisational skills
    Ability to work in a high paced, ever changing, fun environment
    Ability to work in a team
    Self-motivated, data and results driven
    Customer-facing experience desired (retail, hospitality, online support, etc.)
    Customer Service quality assurance experience a strong plus
    Degree preferred

    If you believe you meet the requirements please submit yours up to date CV and the cover letter (both in English) stating how you heard about the job and explaining why you believe that you are a match and send them as two attachments to: jobs@nordeus.com

    -----------------------------------
    (Sumbe: Customer Care Agent – Indonesian | Nordeus)

  2. #2
    Famous Mister Q's Avatar
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    Gajinya berapa ya kira2? Apa dibayar pake token?
    NOW GOT BORED WITH THIS GAME

  3. #3
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    Quote Originally Posted by Mister Q View Post
    Gajinya berapa ya kira2? Apa dibayar pake token?
    iya itu, dibayar pake apa ya?

  4. #4
    Famous Mister Q's Avatar
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    Quote Originally Posted by jey2208 View Post
    iya itu, dibayar pake apa ya?
    Kalo pake dolar kan lumayan yah oom jey..
    NOW GOT BORED WITH THIS GAME

  5. #5
    Pro littledude072's Avatar
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    menurut saya bakal sibuk banget
    banyak complaints di yang inggris, apalagi di indo pasti banyak yang ga terdaftar di sini

    biasanya customer service yang dikirim ke luar negeri ga bakalan nyampe seperempat di pusat
    take my posts with a sack of salt
    Click here to buy your sack of salt! Buy one get a ***load!, free! Free shipping and handling on and off planet!

    i am the fonz | je suis le fonz | saya adalah sang fonz
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  6. #6
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    Quote Originally Posted by littledude072 View Post
    menurut saya bakal sibuk banget
    banyak complaints di yang inggris, apalagi di indo pasti banyak yang ga terdaftar di sini

    biasanya customer service yang dikirim ke luar negeri ga bakalan nyampe seperempat di pusat
    kalo sibuk banget, mudah2an kan dapatnya banyak..
    btw, ane kagak daftar, cuma share aja..

  7. #7
    Pro littledude072's Avatar
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    iya tau, cuma pendapet saya juga
    menurut saya gaji bakal kira" 300-500
    terus yah yang namanya customer service kaya gimana XD
    silahkan kalo ada yang tertarik, mudah"an berhasil
    take my posts with a sack of salt
    Click here to buy your sack of salt! Buy one get a ***load!, free! Free shipping and handling on and off planet!

    i am the fonz | je suis le fonz | saya adalah sang fonz
    fluent with these languages and can understand 3 more
    Click here to learn a new language, absolutely free!

    The inbeatable, indefeated, unvincible duet - Goonskies - Rags to Riches!
    kudos to cat

  8. #8
    Elite memer's Avatar
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    wow game ini semakin besar dan berkembang pesat


    ~ click image to see my ordinary club ~
    Use Your Money In Real Life

    The Power Of 5-3-2


  9. #9
    Pro littledude072's Avatar
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    yulah, bakal lebih berkembang kalo ngedengerin saran" pengguna

    cuma yang customer service ini tuh yang cuma nelpon ngasih solusi kaya gitu ato yang ngebenerin masalah?
    take my posts with a sack of salt
    Click here to buy your sack of salt! Buy one get a ***load!, free! Free shipping and handling on and off planet!

    i am the fonz | je suis le fonz | saya adalah sang fonz
    fluent with these languages and can understand 3 more
    Click here to learn a new language, absolutely free!

    The inbeatable, indefeated, unvincible duet - Goonskies - Rags to Riches!
    kudos to cat

  10. #10
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    Quote Originally Posted by littledude072 View Post
    yulah, bakal lebih berkembang kalo ngedengerin saran" pengguna

    cuma yang customer service ini tuh yang cuma nelpon ngasih solusi kaya gitu ato yang ngebenerin masalah?
    ya kayaknya seperti costumer seperti biasanya ya ngasih solusi dan ngebenerin masalah juga


    ~ click image to see my ordinary club ~
    Use Your Money In Real Life

    The Power Of 5-3-2


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