Chrome and Firefox issue

[panzbap]

hi guys..please help me..i play top eleven in facebook.. if i use chrome, my page stops in the initializing page and not loading any more..

if i use mozilla firefox, my game is loading but not connecting..i tried to wait for hours but its still moving..

its been a week that i experience this issue and still not solved..

i already tried to clear my cache both in chrome and firefox but nothing happened..
i also tried to restore my laptop but the issue is still not solved

PLEASE HELP..i'm using windows 8

[Cat Harrison]

have you tried clearing the data from Flash, or updating Flash?
also you might see if it works on main site Play Top Eleven - Free Online Football Manager Game

[panzbap]

have you tried clearing the data from Flash, or updating Flash?
also you might see if it works on main site Play Top Eleven - Free Online Football Manager Game

can you please teach me how to clear data from flash?

[Cat Harrison]

This is how i do it:

Right click in active game area, then click on Global Settings:



Click on Delete All in the storage tab:



The click on Delete Data:



When you have Settings open also check your Flash is up to date, click on Updates tab then Check Now:



Hope it helps!!

[panzbap]

This is how i do it:

Right click in active game area, then click on Global Settings:



Click on Delete All in the storage tab:



The click on Delete Data:



When you have Settings open also check your Flash is up to date, click on Updates tab then Check Now:



Hope it helps!!

nothing happened

[muskrat]

i think it may just be you, my chrome and firefox teams load up. sorry.

[Cat Harrison]

Sorry to hear that did not do it, you should ask for help at Nordeus Support : Submit a request for assistance or On the web (on Top Eleven.com or Facebook) - TopEleven Support | TopEleven Support

[Staggy Stagg]

I can only comment on firefox, but I have previously had problems when 'pop-ups' were not allowed. I had to allow them to play the game.

[Cat Harrison]

good point! also make sure cookies accepted.

[muskrat]

good point! also make sure cookies accepted.

who wouldn't want cookies, they are so delish!