Is a moderator going to help us out with this??

I have been waiting 11 days for a response from a submitted ticket regardinng something else so I dont expect much help from submitting a ticket even though all out association teams did. we are left waiting and wondering if anything will be done about this bug.
we have a screenshot of our win in penalties and the team we beat in the semi's won the final easily and we destroyed our 3rd place team so we should get the 40 points as Indraw mentioned above that we lost out on due to this.