Error Connecting

[ibangali]

Since yesterday, after server restart or daily/seasonal maintenance, every time I try to train my players I got following error, even now its going more worse, every click it's showing lost connection

[ibangali]

What a shame

Logged in but can't logged or join the match, after several attempt when join the match it's already 75' min passed

[ibangali]

Is that only me facing problem: connection, loading etc.
last half an hour, keep refreshing but still taking way too long to load the game

[ibangali]

Come on Nord, 15 min left to start my cup match and still game can't load

[nikolgiorgos]

more details ?
mobile, tablet (ios- android) , pc (what browser) ?

any actions ?
clean memory, update browser, reinstall the game ?

[ibangali]

All platforms: iPad, iPhone, web (chrome, Firefox).

iOS little better than web.

[SausyFC]

Hey ibangali,

Sorry to hear about this. When you're on iOS, can you try switching your connection source? Do you still have trouble connecting on data & wifi?

[ibangali]

Hey ibangali,

Sorry to hear about this. When you're on iOS, can you try switching your connection source? Do you still have trouble connecting on data & wifi?

What do you mean by switching connection source please?

like when I'm in home I use my iPhone or iPad with home network (wifi), even I turn off wifi for my phone and use LTE phone own network, still same problem.

Yes still I'm having loading issue, connectivity etc.

For example, if I use iOs game take almost a min to load, and if I use web its more than that, even above error message pop up [post # 1] ; when I click that 'ok' or tick mark its start to loading again from begging, and keep doing that couple of time then load once

I clear my browser cache, delete app, reinstall, try my best to do but still having problem; I don't have login problem, only game taking way too much time to load or keep refreshing then loading.

if I try to train my players it lost connection or if I go to fixture page from home then it lost connection too and start again loading pain

[SausyFC]

What do you mean by switching connection source please?

like when I'm in home I use my iPhone or iPad with home network (wifi), even I turn off wifi for my phone and use LTE phone own network, still same problem.

Yes still I'm having loading issue, connectivity etc.

For example, if I use iOs game take almost a min to load, and if I use web its more than that, even above error message pop up [post # 1] ; when I click that 'ok' or tick mark its start to loading again from begging, and keep doing that couple of time then load once

I clear my browser cache, delete app, reinstall, try my best to do but still having problem; I don't have login problem, only game taking way too much time to load or keep refreshing then loading.

if I try to train my players it lost connection or if I go to fixture page from home then it lost connection too and start again loading pain

Thanks for this info. Yeah I meant switching from wi-fi to LTE in your case. Can you please PM me your Manager ID? I'll forward it along to our team.

[ibangali]

Sent, check your mail please.
thanks