Quote Originally Posted by Antonio Gustavo Hernandez View Post
2X bonus videos have not been showing up for 4-5 days on my account, I opened a ticket but support insist on "demographics, account history" things, they have been sending me typed texts over and over again.
Hi Antonio!

Video adverts are distributed by the service of offer providers, and just as support said these providers show offers based on different demographics such as region account history and other according to their interest. So the amount of offers may differ from player to player form day to day.

The thing that I can suggest you try is to switch the platform from which you play and/or try to switch the internet connection from Wi-FI to 4g or try to connect to a completely different Wi-FI.

However, even if that doesn't help, you will be able to see bonus videos again soon. Thank you for your patience!