Hi, ibangali.

I've read what you wrote above and i tried to give you a quick tip that in the most of the cases works and fix some issues in the game and that's for it this section exists.

When our suggestions doesn't work, we ask to the managers to contact the support, as SaucyFC said they'll investigate deeply the problem and for that all details are needed to provide to the support and they could help to solve the problems.

Sorry if I can't help as you expected and I hope those problems are fixed ASAP.