Nah no prob. And sorry for the delay from support. The particular language-queue your ticket was assigned to (depending on the language in which you wrote), might be experiencing higher loads at the moment. Still though, thanks for writing to them non the less. Your ticket will be replied to for sure and it will be logged in the support channel's reports which helps out with pinpointing problems in the game, ultimately. That's how problems are spotted btw - The more stories there are about an issue, and the more parts of those stories overlap the better the whole picture gets and the better the nature of said issue can be understood.