Problems watching video offers

[Petje]

Yep
I’m playing on iOS


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[Neno]

I'm with an Android.

[Altiplano]

iOS for one team only. With android I switch between both teams. But for trying to watch ads it's iOS for team A and android for team B, with all the same problems.

[Jeeves]

And all of you are playing on ver. 6.8 right?

[Petje]

The latest version yes


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[wasabimousse]

These videos are available only if you have 0 items left? (any kind). Cause my game couldnt find any video for me since I joined 3 days ago, but I m not out of boosters yet. (I play on fb/pc)

[nikolgiorgos]

no, that's not the case.
I have some thousands and can see about 25-30 daily

[Petje]

Any news on this issue?
For me it still exists:

No videos in the shop


Only able to watch videos which add condition directly to the individual player.

Currently not possible to farm greens which is very frustrating.

Only answers from support are a standard copy & paste text multiple times about providers and availability of adds depending on region and blablabla.
This is even more frustrating because I repeatedly stated that the issue is NOT about availability.
I am able to watch videos but only on player level.

With this non-support and your useless releases you are killing the fun playing this game.

For the past year I was a loyal paying customer, but now I stopped buying the monthly cards.

You are chasing customers away Nordeus...



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[wasabimousse]

For me not even that window works for videos. Since I joined (only 1 week ago) I wasnt able to get anything. But I suspect my many google chrome addons might block these

[Jeeves]

Hey again peeps.

Right so, we'll have to dig in deeper to find what's causing this disparity. :/ It shouldn't be happening really. If your advertisement queue has videos in it, you should be able to access them from any place in the game.

Let me know your account's Manager IDs (You can post here in the thread). This way we can look for any clues via the back end of the system.

Note: You can find your Manager ID in-game by going to the Settings menu > Accounts. It's a long string of digits.