Originally Posted by
SausyFC
Hello all,
There are a few points I'd like to address here:
1) Regarding wait times for tickets being addressed - as I expressed in the thread some weeks back, the recent accessibility issues caused the queue to jump considerably as you might imagine. This has caused a delay of a few days - sorry about this, but this is to provide each ticket with an answer.
2) Prioritization of issues - tickets are responded to in the order they are received regardless of topic. In this case with the quick reply, Siddas received an automated response letting him know that we will address his ticket as soon as we can, but due to the delay mentioned above, it may require a longer wait than usual.
3) Reply - When there is an issue that many people are facing, at times mass replies are used to address the fix to as many as possible at once.
We're very much focused on finding answers to the issues that are raised here. I'm sorry that it may take a bit longer to receive an answer.