I'm looking for Answers

[SausyFC]

Hello all,

There are a few points I'd like to address here:

1) Regarding wait times for tickets being addressed - as I expressed in the thread some weeks back, the recent accessibility issues caused the queue to jump considerably as you might imagine. This has caused a delay of a few days - sorry about this, but this is to provide each ticket with an answer.

2) Prioritization of issues - tickets are responded to in the order they are received regardless of topic. In this case with the quick reply, Siddas received an automated response letting him know that we will address his ticket as soon as we can, but due to the delay mentioned above, it may require a longer wait than usual.

3) Reply - When there is an issue that many people are facing, at times mass replies are used to address the fix to as many as possible at once.

We're very much focused on finding answers to the issues that are raised here. I'm sorry that it may take a bit longer to receive an answer.

[StarlingCF]

Hello all,

There are a few points I'd like to address here:

1) Regarding wait times for tickets being addressed - as I expressed in the thread some weeks back, the recent accessibility issues caused the queue to jump considerably as you might imagine. This has caused a delay of a few days - sorry about this, but this is to provide each ticket with an answer.

2) Prioritization of issues - tickets are responded to in the order they are received regardless of topic. In this case with the quick reply, Siddas received an automated response letting him know that we will address his ticket as soon as we can, but due to the delay mentioned above, it may require a longer wait than usual.

3) Reply - When there is an issue that many people are facing, at times mass replies are used to address the fix to as many as possible at once.

We're very much focused on finding answers to the issues that are raised here. I'm sorry that it may take a bit longer to receive an answer.

To many issues...

[rogerniceguy]

I had a support message I submitted over a week ago. No response. Now when I go to ? there is no sign of it at all.

Sausy can we have a communication to say these are the issues we acknowledge and are working on with an update on when to expect a fix. For example videos or matches not getting played or lost connections amongst the many bugs. The silence is damaging as much as the bugs themselves. People need to see that nordeus acknowledge the issues and actually care about it's users.

Hello all,

There are a few points I'd like to address here:

1) Regarding wait times for tickets being addressed - as I expressed in the thread some weeks back, the recent accessibility issues caused the queue to jump considerably as you might imagine. This has caused a delay of a few days - sorry about this, but this is to provide each ticket with an answer.

2) Prioritization of issues - tickets are responded to in the order they are received regardless of topic. In this case with the quick reply, Siddas received an automated response letting him know that we will address his ticket as soon as we can, but due to the delay mentioned above, it may require a longer wait than usual.

3) Reply - When there is an issue that many people are facing, at times mass replies are used to address the fix to as many as possible at once.

We're very much focused on finding answers to the issues that are raised here. I'm sorry that it may take a bit longer to receive an answer.

Sent from my SM-G930F using Tapatalk

[NekoIzMase]

I had a support message I submitted over a week ago. No response. Now when I go to ? there is no sign of it at all.

Sausy can we have a communication to say these are the issues we acknowledge and are working on with an update on when to expect a fix. For example videos or matches not getting played or lost connections amongst the many bugs. The silence is damaging as much as the bugs themselves. People need to see that nordeus acknowledge the issues and actually care about it's users.

Sent from my SM-G930F using Tapatalk

Or maybe I could jump to their office and address therm personally.

[rogerniceguy]

Or maybe I could jump to their office and address therm personally.

Lol mate. How far away are you from them btw?

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[NekoIzMase]

Lol mate. How far away are you from them btw?

Sent from my SM-G930F using Tapatalk

like 2 kilometers, 10 minutes walk

[rogerniceguy]

Lol I never realised you were so close! You could get a job there mate hahaha

like 2 kilometers, 10 minutes walk

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