It takes up to 48 hours for a review and respond. I also messaged them for the refund of 15 greens spent which also had the improvement taken away for nothing.

Nordeus must have put every available resources in fixing the bug and completing the rollback, so understandably they may need more time to clear all the expected backlog of complaints which they would be anticipating by their blanket I-don’t-care-if-players-use-green-or-take-advantage-of-bug-but-I-will-reverse-all-quality-increase-regardless approach.

Many managers faced this issue and they would know deep down of the extent by the enormous amounts of green packs reverse request anyway.