“Payment pending” on IOS

[Wendy FC]

Through my Visa Debit Card

[NAGAVIP3R]

Tried visa and MasterCard as well but it’s not working

[Zade86]

I have the same problem. I got a response from top eleven. This was the email I received back from the support team. Kinda annoying as I can’t buy anything to upgrade anything. Just payment pending on everything. Been like this for 4 days now for me.

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TE VIP support
April 04, 2020, 19:30 +0100
Thanks for your report! We are aware of this issue and our developers will be working on it some time in the future. Unfortunately at this moment we can't confirm when the fix will be implemented, but you can follow our release notes in Top Eleven Forum. We will conclude this conversation but if there is anything else we can help you with, please just continue this thread.

[NAGAVIP3R]

So we just have to wait then.
Kinda annoying...

[Zade86]

Wish they put some sort of idea out of how long it will take though.

[khris]

I have the same problem. I got a response from top eleven. This was the email I received back from the support team. Kinda annoying as I can’t buy anything to upgrade anything. Just payment pending on everything. Been like this for 4 days now for me.

### Do not reply below this line ###
TE VIP support
April 04, 2020, 19:30 +0100
Thanks for your report! We are aware of this issue and our developers will be working on it some time in the future. Unfortunately at this moment we can't confirm when the fix will be implemented, but you can follow our release notes in Top Eleven Forum. We will conclude this conversation but if there is anything else we can help you with, please just continue this thread.

So we just have to wait then.
Kinda annoying...

Visa Mastercard payment too?

[NAGAVIP3R]

Yeahh,both

[Zade86]

Visa Mastercard payment too?

Visa debit card. Not MasterCard. I’m on brink of deleting it as there’s nothing from anyone to say how long this will be fixed. I bought another game on App Store with same card so is not IOS problem. It’s top eleven. How can this be escalated more?

[khris]

Visa debit card. Not MasterCard. I’m on brink of deleting it as there’s nothing from anyone to say how long this will be fixed. I bought another game on App Store with same card so is not IOS problem. It’s top eleven. How can this be escalated more?

Contact the support directly, they can provide you a better and more detailed answer.