Special Sponsor Rewards and Tasks issues

[Blakark]

Saucy, for me this is a broken game! Ten years of Top 11 and look at the mess your customers have to put up with. You say contact support team, unfortunately for me this doesn’t work (I’m still stuck with the chat response window of Alexander from a week ago!) The sad part is that customers are always on the receiving end of Nordeus game ripoff not the other way around and you get away with it. I’m not confident with doing anything in this game that involves spending tokens or money.

From now on I’m not going to spend my hard earned money and get ripped off (there is a global recession and it’s hard to earn money). People play Top 11 as a break from the harsh realities out there not to get stressed and frustrated by it. Please Fix these:

1. Superb Morale task blue packs ripoff
2. 1+1 On Fire players (not rewarded) ripped off
3. 4 On Fire players (including 3 from milestone reward) no longer On Fire
4. Any other issues related to your Special Sponsor event that has been reported throughout this forums

Thanks in anticipation!

[GreenPk]

Just tried the use a “personal trainer on any player“ utilising the “special personal trainer” promotion and did not get credit towards the special sponsor event. That’s two tasks now, this and the superb morale that are broken and not working.

[2020Babar]

First League match I had all players - except RES - with superb morale and only one On top. Second League match I had all superb, and i put on RES players with On top. No task was added

[SausyFC]

Hey again all, back with an update.

The superb morale task was not logging correctly for some and has now been fixed with a release just now. To clarify, to fulfill the task requirements, all starters and subs must be on superb morale or higher for a League match in order to make progress.

We’re sorry about this issue and for the confusion caused. As ever, we greatly appreciate the reports. Just to re-iterate my earlier post, but please do get in touch with support if you haven't already so we can follow up on your specific case. We appreciate everyone's patience while the team tries to get back to everyone as quickly as possible.

[Guido van den Berg]

Hey again all, back with an update.

The superb morale task was not logging correctly for some and has now been fixed with a release just now. To clarify, to fulfill the task requirements, all starters and subs must be on superb morale or higher for a League match in order to make progress.

We’re sorry about this issue and for the confusion caused. As ever, we greatly appreciate the reports. Just to re-iterate my earlier post, but please do get in touch with support if you haven't already so we can follow up on your specific case. We appreciate everyone's patience while the team tries to get back to everyone as quickly as possible.

Do I need to install this release in order for the fix to work? The latest Top Eleven version in the App Store was released 3 days ago...

[SausyFC]

Do I need to install this release in order for the fix to work? The latest Top Eleven version in the App Store was released 3 days ago...

Hi Guido, no this was a server release, so it should log the task events properly without the need for a re-install.

Best regards,

SausyFC

[Sinany03]

Hey again all, back with an update.

The superb morale task was not logging correctly for some and has now been fixed with a release just now. To clarify, to fulfill the task requirements, all starters and subs must be on superb morale or higher for a League match in order to make progress.

I think it would be more clear if you said “reserves don’t need to have superb morale” but I believe it should work as it is intended now. I’ll test in tomorrow’s league game.

By the way, I have contacted in-game support on Sunday, and I received a response today: reimbursed 10 morale boosters for 1 match that I reported.

[Blakark]

I am sorry for the experience Blakark, the team ishuh trying to get back to everyone as soon as possible. I don't have an update regarding the rewards you mention, but please keep an eye on the 1+1 task in particular, and let me know if it persists.

Best regards,

SausyFC

Thanks for your civil response Sausy. I’m afraid Nothing has changed in the On Fire debacles for me. I’ve been robbed of all my (4) On Fire players, 3 of which I Sponsor milestone claimed on 28/06 after claiming the 1+1 On Fire reward and which initiated the 1+1 inquiry when nothing happened. My 4 On Fire players are no longer On Fire for well over 48 hours now and just only 4 days duration left before the 1+1 On Fire expiration! You need to ask these guys in the team how they feel about all these if they are money paying customers.

[Blakark]

Not happy, not good enough Nordeus! I’d already spent over 53 blue packs on the Superb Morale task debacle and all I’m getting now is “Sorry, the problem is fixed now please use more blue packs and try again?” WOW! Not.

[SausyFC]

Not happy, not good enough Nordeus! I’d already spent over 53 blue packs on the Superb Morale task debacle and all I’m getting now is “Sorry, the problem is fixed now please use more blue packs and try again?” WOW! Not.

Hi Blakark, As mentioned above, any follow-up will occur via Support. Apologies for the delay.

SausyFC