Special Sponsor Rewards and Tasks issues

I didn’t get my 1+1 On Fire Premium milestone reward after claiming it! Just like last season, It looks like I’m going to lose another day or two from the default 7 days 1+1 event duration before I start seeing results of my claim!

Also, my Superb Morale task achievements has not registered the results despite meeting the players requirements for 2 consecutive league matches now. Disappointed!

Please note that I would normally have reported these issues via Help/ Contact Us but that avenue is still stuck with the last chat discussion with Alexander from your support team! This game is fast becoming tedious and frustrating.

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Same issue here : Superb Morale task doesn't work and I waisted 45+ morale tokens for nothing. It's becoming frustrating. I paid the last 2 months for the Special Sponsor event, but with such frustrating issues will defo stop doing it...

Now all my 4 On Fire players status achievements has disappeared! 3 of those I only just picked up as milestone rewards! I can’t put a new contact issue because it’s still stuck with support response from a week ago! Please will someone have the decency of telling me what’s going on? I’m really hating my experience with this game!

Hey guys,

Regarding 1+1 On Fire note that after you claim the reward for every player that gets On Fire another player will fire up. So when you claim the reward you just turn on that option and since that moment it starts that for every future player that gets on fire another will fire up. It doesn't apply to players that are already on fire in the moment you claim.

Hi Lian,

Do you have any update on the Superb moral task? Like others I have spent blues to get everyone into “Superb” only to not get any update on the task. In my game this morning I triple checked and the only player not in “Superb” was my AMR who was “On Fire”. The task really has to accept Superb or better as we have little control on when a player goes into “On Fire” and it cannot be that we can’t achieve this task if our players are indeed playing well. Please check this and provide an update and a resolution.
Thanks your continued support,

Also, I have screenshots of my team, showing the all Superb plus one On Fire, directly before the game as I also did not receive the reward yesterday so I wanted proof today. Let me know if you want me to DM them to you.

Just tried the use a “personal trainer on any player“ utilising the “special personal trainer” promotion and did not get credit towards the special sponsor event. That’s two tasks now, this and the superb morale that are broken and not working.

Thanks Lian, trust me when I say that the milestone reward is broken (@ least for me). I always claim the 1+1 On Fire Premium milestone reward before claiming the standard 3 On Fire reward. Like I reported earlier even those (3 from milestone plus 1 other from previous normal game play) have now disappeared.. now no players are On Fire (just myself because I’m really pissed with this shoddy game!)

First League match I had all players - except RES - with superb morale and only one On top. Second League match I had all superb, and i put on RES players with On top. No task was added

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Originally Posted by Lian

Hey guys,

Regarding 1+1 On Fire note that after you claim the reward for every player that gets On Fire another player will fire up. So when you claim the reward you just turn on that option and since that moment it starts that for every future player that gets on fire another will fire up. It doesn't apply to players that are already on fire in the moment you claim.

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Looks like you are avoiding the main issues, which are the morale boosters and personal trainer tasks that require us to use substantial amount of resources but still don’t work. Please at least have the integrity and decency to reply and say “we know they don’t work, we can’t fix it” so that we can at least have the impression that you care about your “customers”.

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Originally Posted by Sinany03

Looks like you are avoiding the main issues, which are the morale boosters and personal trainer tasks that require us to use substantial amount of resources but still don’t work. Please at least have the integrity and decency to reply and say “we know they don’t work, we can’t fix it” so that we can at least have the impression that you care about your “customers”.

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Hi Sinany,

I understand the frustration, but at the moment, we do not have further details to share just yet regarding this - we have reported it to the team who are investigating. I earlier suggested in the similar thread to please get in touch with Support, so that when there is more info available with specifics for a follow up, they are able to provide details for your specific case.

I am sorry once again.

SausyFC

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Originally Posted by SausyFC

Hi Sinany,

I understand the frustration, but at the moment, we do not have further details to share just yet regarding this - we have reported it to the team who are investigating. I earlier suggested in the similar thread to please get in touch with Support, so that when there is more info available with specifics for a follow up, they are able to provide details for your specific case.

I am sorry once again.

SausyFC

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Thanks for the quick response Sausy. I hope that it will be solved soon as we don’t have so many league matches before the event ends. I didn’t try the personal trainer task myself but I’m guessing I would have the same issue like others reported here.

Saucy, for me this is a broken game! Ten years of Top 11 and look at the mess your customers have to put up with. You say contact support team, unfortunately for me this doesn’t work (I’m still stuck with the chat response window of Alexander from a week ago!) The sad part is that customers are always on the receiving end of Nordeus game ripoff not the other way around and you get away with it. I’m not confident with doing anything in this game that involves spending tokens or money.

From now on I’m not going to spend my hard earned money and get ripped off (there is a global recession and it’s hard to earn money). People play Top 11 as a break from the harsh realities out there not to get stressed and frustrated by it. Please Fix these:

1. Superb Morale task blue packs ripoff
2. 1+1 On Fire players (not rewarded) ripped off
3. 4 On Fire players (including 3 from milestone reward) no longer On Fire
4. Any other issues related to your Special Sponsor event that has been reported throughout this forums

Thanks in anticipation!

Hey again all, back with an update.

The superb morale task was not logging correctly for some and has now been fixed with a release just now. To clarify, to fulfill the task requirements, all starters and subs must be on superb morale or higher for a League match in order to make progress.

We’re sorry about this issue and for the confusion caused. As ever, we greatly appreciate the reports. Just to re-iterate my earlier post, but please do get in touch with support if you haven't already so we can follow up on your specific case. We appreciate everyone's patience while the team tries to get back to everyone as quickly as possible.

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Originally Posted by Blakark

You say contact support team, unfortunately for me this doesn’t work (I’m still stuck with the chat response window of Alexander from a week ago!)

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I am sorry for the experience Blakark, the team is trying to get back to everyone as soon as possible. I don't have an update regarding the rewards you mention, but please keep an eye on the 1+1 task in particular, and let me know if it persists.

Best regards,

SausyFC

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Originally Posted by SausyFC

Hey again all, back with an update.

The superb morale task was not logging correctly for some and has now been fixed with a release just now. To clarify, to fulfill the task requirements, all starters and subs must be on superb morale or higher for a League match in order to make progress.

We’re sorry about this issue and for the confusion caused. As ever, we greatly appreciate the reports. Just to re-iterate my earlier post, but please do get in touch with support if you haven't already so we can follow up on your specific case. We appreciate everyone's patience while the team tries to get back to everyone as quickly as possible.

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Do I need to install this release in order for the fix to work? The latest Top Eleven version in the App Store was released 3 days ago...

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Originally Posted by SausyFC

I am sorry for the experience Blakark, the team ishuh trying to get back to everyone as soon as possible. I don't have an update regarding the rewards you mention, but please keep an eye on the 1+1 task in particular, and let me know if it persists.

Best regards,

SausyFC

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Thanks for your civil response Sausy. I’m afraid Nothing has changed in the On Fire debacles for me. I’ve been robbed of all my (4) On Fire players, 3 of which I Sponsor milestone claimed on 28/06 after claiming the 1+1 On Fire reward and which initiated the 1+1 inquiry when nothing happened. My 4 On Fire players are no longer On Fire for well over 48 hours now and just only 4 days duration left before the 1+1 On Fire expiration! You need to ask these guys in the team how they feel about all these if they are money paying customers.

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Originally Posted by Guido van den Berg

Do I need to install this release in order for the fix to work? The latest Top Eleven version in the App Store was released 3 days ago...

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Hi Guido, no this was a server release, so it should log the task events properly without the need for a re-install.

Best regards,

SausyFC

Not happy, not good enough Nordeus! I’d already spent over 53 blue packs on the Superb Morale task debacle and all I’m getting now is “Sorry, the problem is fixed now please use more blue packs and try again?” WOW! Not.

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Originally Posted by Blakark

Not happy, not good enough Nordeus! I’d already spent over 53 blue packs on the Superb Morale task debacle and all I’m getting now is “Sorry, the problem is fixed now please use more blue packs and try again?” WOW! Not.

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Hi Blakark, As mentioned above, any follow-up will occur via Support. Apologies for the delay.

SausyFC

A fix was pushed recently for the morale issue . Now it counts the starting 11 and the substitutions . It should work fine now . Thank you all for the reports :D

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Originally Posted by Blakark

From now on I’m not going to spend my hard earned money and get ripped off (there is a global recession and it’s hard to earn money). People play Top 11 as a break from the harsh realities out there not to get stressed and frustrated by it.

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Hey man. I want to ask you something out of the topic. I remembered you mentioned it before how you earning the money so hard. I respect what you do and hope you'll earn more money and get a good job, but why do you insist to mention your finance regarding money spent on the game ? Be sure that there's no gun to your head about it. Besides, is there a way to make easy money in the world ? Making money is pretty hard because you've got to make a buck somehow. If it looks easy, I can assure you something is very hard in the background.

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Originally Posted by RaiKo

Hey man. I want to ask you something out of the topic. I remembered you mentioned it before how you earning the money so hard. I respect what you do and hope you'll earn more money and get a good job, but why do you insist to mention your finance regarding money spent on the game ? Be sure that there's no gun to your head about it. Besides, is there a way to make easy money in the world ? Making money is pretty hard because you've got to make a buck somehow. If it looks easy, I can assure you something is very hard in the background.

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RaiKo, I’m sure that I’m not the only person that feel the pain of being ripped off man. Sure, nobody forced me to spend money on this game but as a money paying customer, I have the right to remind Nordeus of that fact so that they show more care with their product offer and compassion and respect for their customers who use the product. But thanks, lesson learned RaiKo, why stress over wasted money on trivia? Cheers man.

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Originally Posted by SausyFC

Hey again all, back with an update.

The superb morale task was not logging correctly for some and has now been fixed with a release just now. To clarify, to fulfill the task requirements, all starters and subs must be on superb morale or higher for a League match in order to make progress.

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I think it would be more clear if you said “reserves don’t need to have superb morale” but I believe it should work as it is intended now. I’ll test in tomorrow’s league game.

By the way, I have contacted in-game support on Sunday, and I received a response today: reimbursed 10 morale boosters for 1 match that I reported.

Attachment 134580

did not give the X20 coach in a special sponsor!!!