Special Sponsor

[AshAdelUnitedFC]

The attached image is what I get now


Unable to load photo, I have X,s in the premium rewards and the premium is now active, but no rewards can be accessed

[AshAdelUnitedFC]

[SausyFC]

Thanks for this. Can you please share your club name/level? I will see what's going on.

SausyFC

[AshAdelUnitedFC]

Thanks for this. Can you please share your club name/level? I will see what's going on.

SausyFC

Manchester Utd
Level 28

Appears to be only 4, but I have not claimed all rewards from previously

[StarlingCF]

UPDATE: For those who purchased Premium and were seeing it as locked, please completely close Top Eleven and log back in. Premium passes should be unlocked once again.

I will share more news as I have it. Thanks everyone for the patience.

SausyFC

And, flags, avatars? like this? not load

[SausyFC]

Hi everyone, to sum up the current news on the Special Sponsor:

• Due to an earlier technical issue, progress needed to be reset on tasks that had been made before the fix was pushed, as some were not logging correctly and showing incorrect values. All tasks have been corrected and should now be logging properly.
• All Premium passes have now been re-applied for those who purchased and were seeing it as re-locked. Please re-log in to Top Eleven where you should see it unlocked and ready to go.

In regards to the first bullet point, we unfortunately are not able to retroactively re-add progress to tasks that had already started before the fix was pushed, so please get in touch with our Support team using the "?" in-game for a direct follow-up specific to your case.

Thank you for all of your patience while the team pushed the fix. Sorry this has occurred and for the inconvenience caused.

SausyFC

[SausyFC]

Manchester Utd
Level 28

Appears to be only 4, but I have not claimed all rewards from previously

Thanks, please also PM me the Manager ID when you can.

SausyFC

[gohkimhock]

Hi everyone, we're continuing to work on a fix for the issue for Special Sponsor. Tasks have now been fixed. I will be back with an update on Premium as soon as I have it.

Apologies again.

SausyFC

what about the money being paid?

Sent from my Redmi Note 9 Pro using Tapatalk

[Abhi]

Thanks, please also PM me the Manager ID when you can.


SausyFC

What about web version ....so top eleven is offically mobile game only?

[gohkimhock]

I have paid and still locking me out from the premium.

Sent from my Redmi Note 9 Pro using Tapatalk