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Thread: Video reward bug

  1. #1
    Rookie Horcrux's Avatar
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    Angry Video reward bug

    When I clicked on the Get Free button, a blank screen pops up with an X button on the top right corner (screenshot attached). However, the X button is unresponsive. So I have to exit the game manually. Happened over 50 times today. Struggling to complete my video rewards.

    Video reward bug-screenshot_2020-09-25-15-23-38-362_eu.nordeus.topeleven.android.jpg

  2. #2
    Moderator dave1311's Avatar
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    I will see if I can find out what the issue is. Have you tried clearing your cache? Game reinstall?
    If no luck, please log a ticket with the Support team.
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  3. #3
    Spanish Forum Moderator khris's Avatar
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    Quote Originally Posted by Horcrux View Post
    When I clicked on the Get Free button, a blank screen pops up with an X button on the top right corner (screenshot attached). However, the X button is unresponsive. So I have to exit the game manually. Happened over 50 times today. Struggling to complete my video rewards.

    Click image for larger version. 

Name:	Screenshot_2020-09-25-15-23-38-362_eu.nordeus.topeleven.android.jpg 
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    Hi Horcrux,
    Report it here following the link please, using the Form

    Cheers

    https://forum.topeleven.com/bugs-tec...reporting.html

  4. #4
    Rookie Horcrux's Avatar
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    Quote Originally Posted by dave1311 View Post
    I will see if I can find out what the issue is. Have you tried clearing your cache? Game reinstall?
    If no luck, please log a ticket with the Support team.
    Hi Dave. I did clear my cache, but the issue persists. Did not try reinstalling the game though.

    Quote Originally Posted by khris View Post
    Hi Horcrux,
    Report it here following the link please, using the Form

    Cheers

    https://forum.topeleven.com/bugs-tec...reporting.html
    Reported. Thank you for the link!
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  5. #5
    Rookie Horcrux's Avatar
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    FYI guys, the issue is still there.

    My training schedule is all messed up now. I don't even know what time to train tomorrow

  6. #6
    Rookie Horcrux's Avatar
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    Sharing Nordeus' response, in case anyone else is facing the same issue.

    Thanks for your report! We are aware of this issue and our developers will be working on it some time in the future. Unfortunately at this moment we can't confirm when the fix will be implemented, but you can follow our release notes in Top Eleven Forum. We will conclude this conversation but if there is anything else we can help you with, please just continue this thread.

  7. #7
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    Lol.
    "Working on it sometime in the future"
    Wtf? Gonna have a look in 2021 perhaps?

  8. #8
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    Oh and conversation concluded. So basically shut up and piss off!

  9. #9
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    Just discovered top eleven had forums, I thought I'd report the frequent video ads bugs because it happens often but this time it completely freezes my game.
    I'm not going to wait until the end of the season for it to be fixed, not renewing my monthly token card