not receiving video rewards

[JohnnyEye]

the video rewards are not working, ads play normally, but i don’t receive rewards at the end of the video

[hudai]

after the new update yesterday im having issues getting ads. almost 40 mins and managed to watch 10 ads out of 25

[Guido van den Berg]

the video rewards are not working, ads play normally, but i don’t receive rewards at the end of the video

Exactly the same issue here. I cannot play the video drills event.

[Guido van den Berg]

In case it helps: I'm playing the game on my iPhone. iOS and app are up-to-date.

[Guido van den Berg]

Anyone from Nordeus even reading these messages?

[Romijn]

Anyone from Nordeus even reading these messages?

I am getting ads but don’t receive a reward after I’ve watched them. I would expect the technical support team is on high alert for bugs at all time with the frequency they appear lol


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[Lian]

Hi guys,

Really sorry about this. This is an external issue connected to the video ads providers and we're working closely to resolve it. Thank you for your patience while we tackle it.

For any additional information please contact our support via the ? in the game.

[Guido van den Berg]

Hi guys,

Really sorry about this. This is an external issue connected to the video ads providers and we're working closely to resolve it. Thank you for your patience while we tackle it.

For any additional information please contact our support via the ? in the game.

You know that no one reads the messages you type using the ? button in the game, right? Please stop making jokes. I asked a serious question.

[dave1311]

Anyone from Nordeus even reading these messages?

I have passed this on to the Nordeus Admin team.

[Guido van den Berg]

I have passed this on to the Nordeus Admin team.

Well, thank you.

Additional information: this also appears when watching videos to rest players. You watch the video regularly, but afterwards the player does not receive 15% rest.

I noticed that this happens on my iPhone using 4G. When I use WiFi on the same device, the rewards are given. This might be a coincidence though.


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