Issue with Associations

[hweegenaar]

Didnt get 18 points this afternoon against opponents with an X. Wtf is going on with the game.

[AndreiTE]

200 games winning streak then I lose in league 0-1 vs opponent which is 4 stars lower than me in a game that I could not connect to and for which I cannot see the details. It just shows 0-1, what in this world happened ?

[Nakitsi]

Why you are all you players complain? Haven’t you see how deeply sorry are all developers and admins of Nordeus? Poor guys are so reply deeply sorry as always… they feeling so sorry that can not fix bugs… My god this is so pathetic..:

[drazen vtc]

damn,my league match start in few minutes,need some things to do for sponzor there but seems it will fck me up there

[AndreiTE]

Hi Nordeus ,because of today's downtime it shows me that i lost my league game 0-1 where i cannot see the details of the game, it tells me results will be available shortly while game was played more than 6 hours ago. Also worth to mention that my team is 122% while my oponent 39% ... The result of this game was imposible, such difference in ratings (more than 4 stars) would not allow my opponent to even shoot on target. This while i have 162% striker and a 200 winning game streak until this downtime.
Team AnaliticCheck FC
Lvl 19
Manager Andrei

[Taliyah25]

Hi everyone - an update on this topic,

Firstly, I'd like to apologise once again for these issues that happened earlier today. We have approached the end of the season and I know how negatively this has impacted your seasonal and playing experience across the board. We have successfully tackled the root cause of the issues, however these matches unfortunately cannot be replayed. We have released a compensation to all affected managers, as retroactively patching match results is not an option. Your reports have as always been helpful in identifying issues and tackling them, so thank you for all information shared and your patience while this was being tackled.

Kind regards,
Taliyah25

[Guido van den Berg]

Hi everyone - an update on this topic,

Firstly, I'd like to apologise once again for these issues that happened earlier today. We have approached the end of the season and I know how negatively this has impacted your seasonal and playing experience across the board. We have successfully tackled the root cause of the issues, however these matches unfortunately cannot be replayed. We have released a compensation to all affected managers, as retroactively patching match results is not an option. Your reports have as always been helpful in identifying issues and tackling them, so thank you for all information shared and your patience while this was being tackled.

Kind regards,
Taliyah25

Dear Taliyah25,

The least you guys can do is give the managers who end at place 4 in the league due to this x3 for associations next season. What you are doing now impacts my game play for at least 4 more weeks and maybe even longer.

Please have a look at my league, see manager ID -8645923878923348879. You made me loose against a much weaker manager without even playing. I was ready to win the game and grab place 3. No I am doomed at place 4, which gives me x2 next season.

I hope to read your reaction soon.


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[WalkingPenguin]

Hi everyone - an update on this topic,

Firstly, I'd like to apologise once again for these issues that happened earlier today. We have approached the end of the season and I know how negatively this has impacted your seasonal and playing experience across the board. We have successfully tackled the root cause of the issues, however these matches unfortunately cannot be replayed. We have released a compensation to all affected managers, as retroactively patching match results is not an option. Your reports have as always been helpful in identifying issues and tackling them, so thank you for all information shared and your patience while this was being tackled.

Kind regards,
Taliyah25

its not just this season, last season, 2 season ago, and... you know, so, your team (technical team) tackled the issue? but its keeps coming back, its old story, tell your team to fix the bugs first before releasing new events, because that events will be bugged as well, and cause more damage to the game.

[Jernet]

The outage also affected several of the Special Sponsor competitions, such as FA Tournament Contributor, Rising Star Scorers, etc. Managers may have been very close to reaching the next level, but now may not have the chance with only one day left of the season, because a lot of the matches “played” during the outage seem to have ended with default 0-0 results.

My two matches “played” during the outage both conveniently ended nil-nil, despite one of them being an association match where I’d beaten the really lousy opponent 12-0 a few hours earlier.

[Guido van den Berg]

Hi everyone - an update on this topic,

Firstly, I'd like to apologise once again for these issues that happened earlier today. We have approached the end of the season and I know how negatively this has impacted your seasonal and playing experience across the board. We have successfully tackled the root cause of the issues, however these matches unfortunately cannot be replayed. We have released a compensation to all affected managers, as retroactively patching match results is not an option. Your reports have as always been helpful in identifying issues and tackling them, so thank you for all information shared and your patience while this was being tackled.

Kind regards,
Taliyah25

I was wondering: what exact root cause did you tackle?

Did you start at the pathetic game experience that you just delivered to your thousands paying customers? Did you find the cause of that experience? And what did you do about that?

My answer, as just one of your customers. The cause is the last option to generate a completely random game result, based on nothing, in case the usual game engine fails to function. You just assume a result has to come, no matter what. This assumption is wrong. You should delete that last option to generate a result. Reschedule the games instead. Yes, this costs server capacity. Yes, you might not have this capacity yourselves. But yes, there are solutions for those issues. The cloud is huge.

I kindly ask you to give a bit more insights on the root cause you tackled. Did you even look at the problem from a user experience perspective? Or did you just focus on the cause of the game engine not to run? You may have fixed the latter for now - I can see it is running again - but I can assure you that it will happen again. If you do not change anything on the consequences of such a situation, you will never improve your customers’ experience.