Free Videos Not Loading

[maloukees]

Just as the title

[macmag123]

Hi Managers,

We understand the importance of Video Ads and apologize for any inconvenience. The Video Ads system and availability depend on various external factors, which is why the delivery of ads may vary on a daily basis. We continue to work with external providers to optimize this experience and appreciate your feedback and understanding.
In the meantime, you can try the following steps which might help optimize the loading of Video Ads temporarily if there are available ads to be delivered:
1. Force close the app and relog in;
2. Change the Internet connection source and ensure a stable Internet connection;
3. Clear the cache memory of the app (if possible on your device);
4. Reinstall the app;

For more information on the topic, you can consult the following article.

Thanks again for sharing your experience with us.
Best,