When you are in the game, at the end of the page, there is a place called "support", if you click here, you go to this page;

Nordeus Support

and here, you can be registred and recive help from, the support

To help you, you will need to writte the "ID number" of your net. You can see it under the 2 emblems, where say -play-invite-gifts-buy tokens-earn tokens- and, ?HELP.

click "?help" and you will see the number that they need to help you.