Exactly they are a business!!! Is it good for a business to not listen to it's customers? Is it good business to ignore questions from its customers? I run a business and I listen to what my customers would like to improve the service I give them!!!!
Plus I don't know about you but when I play a football manager game I want that game to be realistic as possible. At what point is someone arranging a friendly against you without your permission realistic?
And as I said if this was a free game it wouldn't be a problem but for example i paid £26 for tokens this season alone and for that I demand the best possible service which isn't happening.