Yep thats what I got a few weeks back and I kept pushing them until eventually they said there would be no official statement. They even told me to quit the game if I wasn't happy. Great customer service!!!!
They will realise when everyone actually quits the game. Believe me, the day is not far away. The day we will say, "Bye Bye Nordeus, now u, and just u play your stupid game!!!!!!!"