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There's no point to waste time on sending complaints to them; here's a better way:
http://www.bbb.org/sanjose/business-...-ca-1000006558
Rating : D-
13 complaints closed with BBB in last 3 years | 6 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising / Sales Issues 2
Billing / Collection Issues 2
Delivery Issues 2
Problems with Product / Service 7
Guarantee / Warranty Issues 0
Total Closed Complaints 13
Go and file the complaint - they do respond and do credit what they owe, you can read specific complaints from others, very similar. If enough complaints accumulate, BBB will forward to AG with real prospect of lawsuit.
In fact, once when I had similar experience with trialplay, it was enough to simply mention the plan involving BBB and also state AG, and they credited the reward at once.
Last edited by vad; 07-09-2014 at 03:52 PM.
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