video`s not paying off

[Moi]

Hi managers,

We're currently investigating an issue regarding video offers not being properly tracked. We're in contact with the appropriate advertising partners in order to solve this as soon as possible.

Specifically in Tapjoy related cases, looks like this is caused by their antifraud system detecting several users as "behind VPN" or suspicious networks. They've asked anyone suffering this issue to contact them from the offer panel within Top Eleven, so they can check case by case and try to find the issue.

Apologies for the inconveniences

[spornybol]

Hi managers,

We're currently investigating an issue regarding video offers not being properly tracked. We're in contact with the appropriate advertising partners in order to solve this as soon as possible.

Specifically in Tapjoy related cases, looks like this is caused by their antifraud system detecting several users as "behind VPN" or suspicious networks. They've asked anyone suffering this issue to contact them from the offer panel within Top Eleven, so they can check case by case and try to find the issue.

Apologies for the inconveniences

good to hear but in the mean time i`v lost 40+ red packs and you ( Nordeus ) are hitting me with injuries, so do i get the 40+ reds owed or are going to suspend injuries till this watch vids for packs is fixed ?