[9th of May] - New version: Bug fixes and improvements

[Medo zalata]

When you spend money in such a game, this is where such things are not acceptable, including sudden disconnections, 'troll' matches especially for important matches, annoying things like excessive injuries and so on. But, most users on this forum are not token buyers as such. So they don't seem to understand the concern of some other users.

I have seen some posts here on this forum, where the user asked to do certain updates only when the season is about to change or not to reset the server when they are having an important match or things like that. There have been also complaints about match results changing negatively after the server has been reset. But, like you said, Nordeus don't listen.

I have stopped buying tokens after having been gutted with too many injuries occurring in this game. Just think of this: you just bought some tokens (100-200) for doing some planned purchases, but suddenly the players currently in your team are hit with injuries so much that you have to use part of those bought tokens. Ok, you use some of the tokens to buy red packs and heal the injuries. But, guess what? More injuries come. What about the planned purchases? So, more tokens have to bought. This is not acceptable. It is called extortion. I'm sure there is a thing is this game that specifically targets certain type of users, which explains why some other users don't experience such things. Some things no longer appear as coincidences or due to randomness.

I have not bought any tokens this season. It is better to spend that money on something else.

Also, like I have said in some posts, some users seem that they will never see what the problem is or will never understand until they themselves become the victims. Some of those users will come and say non-appropriate things and will even annoy you in reply to what you have posted. But, their turn will come.

I partly disagree with you. Even if you didn't buy tokens you would have the same injuries.
I don't buy tokens in all my accounts and I get excessive injuries in most of them.( except the main one thanks God ).
Injuries in this addictive game happen to make you buy tokens even if you can't. This is because this company wants only to make profits regardless of free players. ( just like any other online game ).

[Tactician]

I partly disagree with you. Even if you didn't buy tokens you would have the same injuries.
I don't buy tokens in all my accounts and I get excessive injuries in most of them.( except the main one thanks God ).
Injuries in this addictive game happen to make you buy tokens even if you can't. This is because this company wants only to make profits regardless of free players. ( just like any other online game ).

Ok. But the problem of excessive amount of injuries is there. You agree with that? There is not even a proper balance in terms of how much they occur or how they occur. Sometimes during a particular period, most if not all you all your players covering one particular gets injured. This has been happening to much for it to be a coincidence or due to randomness. How can you explain that? It is clear that there is something that targets the players specifically. You will also notice that sometimes the players that get injured are the ones that you would most likely need in the coming important matches. Keep a record of everything concerning injuries for your teams, and make your own deductions. You will probably see that some cases are neither coincidences nor due to randomness only. You can will observe trends in some of them, especially those during those excessive injury periods.

Yes, this is clear. It is probably to force users to buy tokens or complete offers. Like I have said in a few of my posts, I highly suspect that some of those user-undesirable things have been programmed to occur so that the company can benefit more financially. But there is a limit. In some cases, like mine and maybe yours, things have gone above the limit. For those users that can obtain a lot of tokens or packs from offers, it is still ok in some way. But how about those that can't complete any offers due to regional limitations or other things? This is not fair. If it was due to a flaw or malfunction, then they would have been fixed it by now with all those reports or at least someone from Nordeus would have said that they are working on it (unless of course the right persons at Nordeus were not informed about it). The amount of tokens required to heal injuries every season or two (if you converted the red packs in terms of tokens) is clearly not acceptable. Users need to make the calculation themselves and see (especially those that are used to offers rather than buying tokens; then, maybe they will see how much difficulty other users are facing in this game).

[Medo zalata]

To those that are concerned with the 'offers' thing.

I understand what are your concerns, but you should still be 'happy' with what you are having (the current offers showing) because some users like me have not been able to get even 1 token or 1 pack from offers since they have started playing this game. Maybe now some of you will understand how difficult it is to play this game when you have no other option than to buy tokens else let your team 'suffer' (especially when your team have a lot of injuries, and also with the new training requirements for bonuses and so on that requires green packs). It is not only difficult, but it is also annoying as well. This is what some of you are right now - annoyed. Now you probably feel like what I felt when I complained about some things in this game.

You are right.
Some people can get tons of offer and they come here make fun of any complaints about the game.
However I was getting some advantage of video offers and I don't forget that there are a lot of problems in this game such as injuries and troll results as I faced some of these problems in my accounts.

[Moi]

Regarding the comments about only releasing updates when season ends or begins:

Please take into account that during season changing period our servers are extremely busy updating all teams and players, and generating the complete schedule for all groups, levels and teams around the world. However, we still do it if we can, so our Managers can start playing on a new season with the new features / changes. In fact, most of the changes we do on the current features are developed in our servers, so there's no need for an update of the client in these cases.

Also, updates or emergency maintenance breaks can't always be planned or carefully scheduled. Sometimes a server could suffer from some problems that would require an immediate fix, so this is not something we can always avoid. All on-line games and services can suffer from unexpected issues, no one is free from issue. Other times we need to update the app for external reasons (for example, mandatory changes in iTunes / Google Play Store).

It is impossible for us to stop or restart our servers without affecting any user in Top Eleven, because we have users connecting to them every day from 0 to 24h. If possible, we always select the period of time where there's less users connected, but please undertand that there's no way or specific time/day that restarting a server would not affect anyone. There will always be users who have an important match no matter what moment we restart the server, the only thing we can do is do it when there are less users connected (if possible).

Rest assured we schedule all updates to minimise all inconveniences to our users as much as possible.

[Tactician]

Regarding the comments about only releasing updates when season ends or begins:

Please take into account that during season changing period our servers are extremely busy updating all teams, generating the complete schedule for all groups, levels and teams around the world. However, we still do it if we can, so our Managers can start playing on a new season with the new features / changes. In fact, most of the changes we do on the current features are developed in our servers, so there's no need for an update of the client in these cases.

Also, updates or emergency maintenance breaks can't always be planned or carefully scheduled. Sometimes a server could suffer from some problems that would require an immediate fix, so this is not something we can always avoid. All on-line games and services can suffer from unexpected issues, no one is free from issue.

It is impossible for us to stop or restart our servers without affecting any user in Top Eleven, because we have users connecting to them every day from 0 to 24h. If possible, we always select the period of time where there's less users connected, but please undertand that there's no way or specific time/day that restarting a server would not affect anyone. There will always be users who have an important match no matter what moment we restart the server, the only thing we can do is do it when there are less users connected (if possible).

But why should the results of some matches change? Can't the results of the already played matches be stored as soon as the matches are completed so as to decrease the likelihood that server resets will change them? Also, why there are some non-appropriate random switches in this game? For example, when a user joins a match, a random switch is made to the course of the match, that is the effect can be either positive, neutral or negative? Why can't the switch be logic?. Why is it that sometimes after a manager join the match, the seems to be negative switch in the course of the game? If a manager joined a match that his team is playing, the effect due to that action only should be at least neutral (definitely not negative). Don't tell me that there is not such a thing in this game. This switch has been clearly observed, and it is probably random. It has also been observed when one or more fans join the match, which is why I don't like fans to come and 'support' my team because sometimes it has a negative effect. For example, the team is leading 3-0, a fan joins in to support that particular team, 3-1, another fan joins in 3-2 or a yellow card or some other negative things. This is nonsense.

[Moi]

But why should the result of some matches change? Can't the results of the already played matches be stored as soon as the matches are completed so that to decrease the likelihood that server resets will change them? Also, why there are some non-appropriate random switches in this game? For example, when a user joins a match, a random switch is made to the course of the match, that is the effect can be either positive, neutral or negative? Why can't the switch be logic?

The game is being simulated in the server, not in the client (otherwise 2 managers would see different outcomes for the same match). Also, a game can't be postponed no matter what, as they have a fixed schedule time that can't be altered after the match has already started. When the server is stopped for any reason, this match will need to be simulated (on the server side) therefore there can be inconsistencies between what you say in your device with what finally happened.

Regarding your second question: it is not random. When a user joins a match, it is always positive for the team who he supports (specially if it's the manager, as the bonus is bigger). This doesn't mean this team will be able to "see" this positive effect, because joining a match gives that team slightly more chances to win, but you can still lose. And by coincidence, you could receive a goal shortly afterwards of joining your match. That doesn't mean it happened "because" you joined, as it would have happened anyway if you hadn't. But maybe you would have received 2 goals instead of 1.

[Tactician]

The game is being simulated in the server, not in the client (otherwise 2 managers would see different outcomes for the same match). Also, a game can't be postponed no matter what, as they have a fixed schedule time that can't be altered after the match has already started. When the server is stopped for any reason, this match will need to be simulated (on the server side) therefore there can be inconsistencies between what you say in your device with what finally happened.

Regarding your second question: it is not random. When a user joins a match, it is always positive for the team who he supports (specially if it's the manager, as the bonus is bigger). This doesn't mean this team will be able to "see" this positive effect, because joining a match gives that team slightly more chances to win, but you can still lose. And by coincidence, you could receive a goal shortly afterwards of joining your match. That doesn't mean it happened "because" you joined, as it would have happened anyway if you hadn't. But maybe you would have received 2 goals instead of 1.

Sometimes the switch in terms of the course of the match seems to be random, non-appropriate or strange. The additional possession might be added and also be evident on the statistics box, but still the change in terms of the course (where the 'pressure' has been switched, and what is going to happen next as showed by the next simulated part) is non-appropriate sometimes. It could be coincidences but it could be due to one or several flaws in the simulation engine too. The duration of a match is too short to make proper adjustments on time. Even the advices of the assistant manager seem to be late, and by the time the manager makes the advised changes, those particular changes might no longer be appropriate or the last part of the match has already been simulated.

[Teda]

Hello Moi,

Can I ask if my question could be answered? I am asking if Nordeus made some adjustments in this update to reduce the packs we can get on daily basis?

You can see a lot of managers have the same observation but no one got an answer yet.

Thanks.

[Gert Funck]

Regarding the comments about only releasing updates when season ends or begins:

Rest assured we schedule all updates to minimise all inconveniences to our users as much as possible.

Hello Moi

Is there any hope that there will be a fix for the missing four and five star players at the transfer marked for higher levels? ex 42 like me..

If I have to get a new player I have to buy a three star 18 year auction player or a 22 year old scout player.

To be honest, if this is not fixed soon I will have to retire. Changing an entire old squad this way is just to unbearable expensive and silly..?
please tell if you have anything planned so I can make my decision on grounds of that

[Moi]

Hello Moi

Is there any hope that there will be a fix for the missing four and five star players at the transfer marked for higher levels? ex 42 like me..

If I have to get a new player I have to buy a three star 18 year auction player or a 22 year old scout player.

To be honest, if this is not fixed soon I will have to retire. Changing an entire old squad this way is just to unbearable expensive and silly..?
please tell if you have anything planned so I can make my decision on grounds of that

We're working to improve this situation for high-level teams, among many other situations affecting other groups, although I don't have a timeframe for that.