Im sick and tired of the way Nordeus is treating us!!!!

[Finduxx]

Hello,

first of all, I guess this will be a long message, so I am sorry for taking time of the ones who read this.


Well, date is 2013-01-19 , I wanted to earn some free tokens via TokensAds offers. Then, I started to click offers and complete them one by one. I have waited for hours to get my tokens but unfortunately there was no single token given.
I waited some more and then sent complaints for each offer.

I got a auto-response in my country language(not English) although I sent my complaints in English. In these auto-messages, they were wanting me to send some proofs that show I completed the offers. I replied this time in my language and sent all the proofs for each offers.

For example, there is an offer: Mahjong Games - Download & Install it and you get 1 Token for it. To download and install it doesnt worth for 1 token but there were other free offers too, so I thought If I complete all of them I can get enough token at least buy 1-2 players.


Here is the proofs of that offer, that show I completed it:

1. Here, you can see the offer and offer status that shows when it's clicked but uncompleted yet.



2. Here, you can see I downloaded game file: (you can see also all other offers I downloaded)



3. And lastly here, you can see that I installed it and running:



What else I can show as a proof? All I can show was above proofs.


But... Here is the problem.. TokenAds team says that,(this time they replied in English), although all these proofs, we have not found anything that indicates you completed these offers.

I told them, HEY! Look closer! I already sent you the proofs. Here are all the needed proofs that indicates I completed these offers. Tell me what else should I show you??? You already tracking my IP. See my logs. See what I have done with your offers. If needed, ask further information from 3rd companies who are owners of the offers or ask it from Nordeus.

BUT... What you expect!? They said, this is final decision. And they closed my complaints.


Now I am asking Nordeus team;

1. What else I have to do?
2. Although I have all the proofs, why they still keep telling me NO ?
3. You have millions of players but why don't you have local Supports? Why I can't find anyone to tell my problem in my own language?
4. Has one of the Nordeus team members, I guess there are around 75 people there, ever tried to check these offers if they are really working or not? Has one of your team members seen the tricks of some offers?


I have 18 friends who are playing this game. I asked them to complete one offer. I just wanted to test something. There is an offer in which you need to fill a survey and willl get ,I guess, 6 Tokens for it. I clicked on it, give the informations, my personal informations, address and e-mail address etc. but after all these informations, they told me sorry at the moment there is no survey! And my these 18 friends, I requested them to try it. Guess what, they all(14) get the same execuse.. But the funny part is starting right now.. Just few hours after we filled personal infos in that survey, we started to get spam survey e-mails. I thougt, oh yes! finally an e-mail came up! I tried the offer again and what!?? it still says, there is no survey at the moment And now we are all getting survey spams periodicly.

I don't know if Nordeus gets money, unless an offer completed succesfully. If not, then Nordeus also is being cheated! If yes, Nordeus gets the money in any case, then only WE END USERS are being cheated.


There are many more examples I can tell you here... But it will take so long and there is no time for it...


The points is this... As Nordeus, you have over 8.000.000 monthly active users, 2.000.000 daily active users, you have awards, you have the MOST PLAYED online sports game...And you say, "Every day, our team in Belgrade puts all of their talent into making 5-star games. Every day, millions of people enjoy what we have created.".

5-star games!? What things make a game a 5-star game? I wonder, between these things that make a game a 5-star game, is there User Satisfaction? Honesty, fairness, avoiding your users from cheatings bla bla bla... Millions of people enjoy what we have created? Are you sure??


Yes you really have a very nice game! That's why, although everything, we are still playing it... Although we can't get our free tokens from your partner companies, although this game is token-oriented and being more token-oriented.. I am sure you are making lots of money.. I congratulate you guys..Really do!.. You did a great job with this game but have you ever tried to see the things from our side? Have you ever tried to be an end user and see what's going on behind the doors?

With this low-satisfaction and being less day by day, how long can you go?

...

Kindly, try to hire some local employees as supporters. Stop using Zendesk auto-bot moderators and hire local moderators and forum admins. Try to listen the problems of your users and dont just listen also try to find answers,solutions for them.. Try to defend your users against the unfairnesses of your partner companies. Try to make this game more fair for every users.. Try to lower your profits and higher user satisfaction - so you have a continuous-permanent profit.


I would write here just to want help directly from Nordeus but unfortunately, I know you will do nothing and let the TokenAds say the last word. So, I decided, at least for all other users, I am gonna write these.. Maybe they get that they are the ones who make Nordeus, Nordeus... Who make TokenAds, TokenAds...

And the users with high satisfaction, spending money or not but still satisfied, please understand that this message is written by someone who spent thousands of dollars for online games(satisfied or not) and someone who is happy with the his current status in the game(top eleven) right now. I am still having fun with top eleven.. But just after I tried to earn free tokens, I am sure things will be no more same. And I advice you people too, try to earn some free tokens to see the ugly face of this system.

I have heard some more ugly truths but I won't share before I see them with my eyes.

Wish you all fair matches,wins and lots of fun!

Thanks for reading,

Finduxx

[Aysa]

Hi Finduxx,

We are very sorry you experienced problem with TokenAds offers. We really do have local support who is giving their best to keep user satisfaction on a very high level. Unfortunately "Free tokens" option is powered by third party companies, in this case it is TokenAds, so they are dealing with user complaints since, as you mentioned, they have detailed info about your behavior within their offerwall. On our side, we reward users with tokens once we received confirmation from them.

We can assure you that there are so many users awarded daily with free tokens, also some of these companies have quite restrictive terms and conditions, and sometimes simply this is the reason you are not receiving positive response eg using proxies is not allowed so any offer completed won't be recorded as successful, and so on.

However, there is TokenAds user on this forum as well, so we already emailed them to have a closer look at this case, and hopefully you will get explanation from them why your completed actions are not accepted.

Thank you for your patience.

Best,

[ice87s]

Hi Finduxx,

We are very sorry you experienced problem with TokenAds offers. We really do have local support who is giving their best to keep user satisfaction on a very high level. Unfortunately "Free tokens" option is powered by third party companies, in this case it is TokenAds, so they are dealing with user complaints since, as you mentioned, they have detailed info about your behavior within their offerwall. On our side, we reward users with tokens once we received confirmation from them.

We can assure you that there are so many users awarded daily with free tokens, also some of these companies have quite restrictive terms and conditions, and sometimes simply this is the reason you are not receiving positive response eg using proxies is not allowed so any offer completed won't be recorded as successful, and so on.

However, there is TokenAds user on this forum as well, so we already emailed them to have a closer look at this case, and hopefully you will get explanation from them why your completed actions are not accepted.

Thank you for your patience.

Best,

Oh, here is a developer....

I can assure you that TokenAds is the worst...

They never reward single token no matter how many surveys and download you had done.

In the end, they always reply "After further investigation of your complaint, we have not found anything that indicates you completed this offer. Unfortunately, there is nothing more that we can do on your behalf.
We regret your obvious dissatisfaction, but this decision is final."

The decision is final!!!! WTF is that? They think I am cheating at them or what? That's really SUCK

OR

Dear,

We have investigated your complaint in detail with the advertiser, and we have found that the offers were not completed through our system. You may have completed them through another provider’s offer wall. If so, please contact the operating company which you have completed the offers through, in order to receive your credits.


They have nothing to say but reply these NONSENSE!!!

In fact, I am already spend a thousand USD so far, ofcoz sometime I do wish to get some free extra tokens...
The other parties are still ok, at least they did reward some tokens and the way they reply to user were acceptable.

F##K the TokenAds......

[TokenAds]

Hi ice87s,

Thank you for remark. For us, our users are the most important and we by no means wanted to make you feel uncomfortable with our answer. We have taken you advice and we will pay even more attention to our wording of our emails.
I would like to recommend you our Terms and Conditions and our FAQs that might help you understand the reasons for your not having received points.

Have a nice day!

Josh,

Customer Support Representative
TokenAds

[ice87s]

Hi ice87s,

Thank you for remark. For us, our users are the most important and we by no means wanted to make you feel uncomfortable with our answer. We have taken you advice and we will pay even more attention to our wording of our emails.
I would like to recommend you our Terms and Conditions and our FAQs that might help you understand the reasons for your not having received points.

Have a nice day!

Josh,

Customer Support Representative
TokenAds

Stop Bull****ting around, TokenAds.

I did two surveys the whole day from TokenAds only just to make sure that you will reply me the same answer as you always did in the past.

Guess what, I am correct. I only did 2 survey through you and you replied each.

First, record is not found.
Second, I might complete this offer through another provider......

WTF!!!!!

Really STUPID TOKENADS.

Everybody, jz stay away from this provider.....

[dv8r]

Stop Bull****ting around, TokenAds.

I did two surveys the whole day from TokenAds only just to make sure that you will reply me the same answer as you always did in the past.

Guess what, I am correct. I only did 2 survey through you and you replied each.

First, record is not found.
Second, I might complete this offer through another provider......

WTF!!!!!

Really STUPID TOKENADS.

Everybody, jz stay away from this provider.....

A few surveys? I paid £5 for a film site expecting to get 160+ tokens.. Really good value because for a fiver you only get 50 or so tokens.

But never got the tokens.

[TokenAds]

Hello,

first of all, I guess this will be a long message, so I am sorry for taking time of the ones who read this.


Well, date is 2013-01-19 , I wanted to earn some free tokens via TokensAds offers. Then, I started to click offers and complete them one by one. I have waited for hours to get my tokens but unfortunately there was no single token given.
I waited some more and then sent complaints for each offer.

(.......)

And the users with high satisfaction, spending money or not but still satisfied, please understand that this message is written by someone who spent thousands of dollars for online games(satisfied or not) and someone who is happy with the his current status in the game(top eleven) right now. I am still having fun with top eleven.. But just after I tried to earn free tokens, I am sure things will be no more same. And I advice you people too, try to earn some free tokens to see the ugly face of this system.

I have heard some more ugly truths but I won't share before I see them with my eyes.

Wish you all fair matches,wins and lots of fun!

Thanks for reading,

Finduxx

Hey Finduxx,

Thank you for drawing our attention to your case. As I understood, you had 2 problems that you would like to have clarified and I will be doing my best to answer all of them.
First you were asking how it was possible that you had sent us proof and we still did not give you the points for the offers. We work with 3rd party advertisers who help up in giving out free points for the end users. We always check every single offer and its completion before presenting it to our users because our users are the most important for us.
Whenever the user indicated that there is an issue and the user did not get the points that they should have, we check the information of the third party advertiser. When the user appears in the records of the advertiser, we give the user the points immediately. If we do not see any information about the user, we are not able to give points, either. Therefore having the proof is not enough, since the user also needs to appear in the records of the advertiser. You can ask why it is like this and our answer is very simple. Some users have tried to get points that they don't deserve by using other users's proof and we realized that relying simply on the proof would not be sufficient.
Second, you described a problem of a survey offer where you were not eligible to complete the offer. I assume that the offer description includes the information that not everyone will be eligible to complete the offer. These survey routers work in a way that you need to match some criteria to be able to proceed and get the points. We understand that in some cases it takes some effort to find out if you can complete it, exactly for this reason we include this information in the offer description.

Thanks to your email we have started to investigate the problem of the offer Mahjong Games - Download & Install and we are checking if there is any problem with the offer itself.
I would also like to advise you to read our Terms and Conditions and our FAQs where you will be able to see that some cases can prevent you from getting your points such as ad-blocking software, not allowing cookies or the usage of not valid information. We are doing our best to reduce the problematic issues and our Quality Assurance checks the offers every day in order to make sure that there are no problems with any of our campaigns.

I hope I managed to provide you with some useful information that helps you understand our conduct.

I wish you a great day in the name of the whole TokenAds Team!

Josh
Customer Support Representative
TokenAds