Quote Originally Posted by AshAdelUnitedFC View Post
i am noticing a problem with videos in australia

the defence force 15 sec video, never rewards
some days i get 7-8 of these,

any info to fix is handy
The video goes on for only 15 sec? Do this - If you get a video with a timer of 15 sec, just wait 15 more after that. From personal experience, videos always go for 30 sec. The timer of this Defence Force ad might be off.

Interactive Videos/Ads
Oh also, many of you might have noticed that mobile game apps began a trend of making their "video" ads interactive (Started months ago), where you have something like a mini-game. You don't have to play/do it. Wait for 30 sec and leave the add. On Android specifically there is the Back button on the display of the device (or it's panel, depending on how old the model is), and tapping the button will close the ad and return you to Top 11.

Crashing Videos/Other Tech issues.
When it comes to video crashes and errors popping up before the video even starts, we can't do a whole lot other than contact the offer provider and have them check their own ads. :/
We were able to get a lot of problematic videos fixed in the past like this. Takes a while but it can be done.
If you write to our support about stuff like this (Video crashes while playing), do take a screenshot of the video while it's still playing. From what players explain it's specific videos that do this every now and then, so if you weren't able to screenshot it the first time, keep an eye out and if/when you get the video again, you know what to do.
When you provide the screenshot to the agent on our side, he/she can look for markers via which to discern the name of the offer provider who supplied your account with the video.