Hmm I missed last part, thats what happen when you eat and read... you read for jumps LOL
Imposible to have the player in that case, I guess was a conenction problem + a visual bug that did not display the other 1st round of the player, so he was there but you did not saw the image due this...
Tell the support that regards from Khris and that Khris has said that you have to remind to remind them that you should be enough and well rewarded for that issue.
Cheers and good afternoon.