An Open Letter to Nordeus

[achiie]

Dear Nordeus,
.........
So what did Nordeus do instead?
We got a new transfer market, which from my readings and research is met with generally negative reviews. Worse yet, it has many features which made the game great missing altogether! No longer do we sell our players to other managers, or buy players from other managers. This was a major feature of the game and losing it greatly hurts the overall experience.
To make matters worse, Nordeus even tried to cover up this fact until I collected enough evidence and posted about it here, and it was finally confirmed. On top of all that, on one occasion recently a Nordeus support team member flat out lied to me and told me that the players on the TM were from other managers. He backtracked of course after I called out his BS, but still, is this what we're coming to? I suspect those that like the new TM would quickly sour on it if they knew they are not buying from real managers, and only the system is buying their players, and no human ever sees them.

Nordeus claims that people love the new TM, but every message I see is complaints. I read the Facebook and the Twitter, and I can say that the majority of the reviews are negative. I will not rehash here why and what all is wrong with the new TM as if Norderus doesn't understand it by now, they never will. However an interesting thing I noticed on Facebook, is that any praise of the new TM was very quickly replied with thanks, while complaints were ignored. This certainly gives off the impression that user's opinions only matter if they are aligned with yours.
Now we have mini games, another feature which no one was asking for, while many of the other issues or missing features continues to go unaddressed.

I write this letter not because I hate Nordeus or because I am angry at Top Eleven, in fact it's quite the opposite. I have loved this game from the start and still do play it every day. I have met many great people and had many great experiences because of this game and I care about the direction it's going. It scares me to see so many similarities between the paths of these 2 programs.

I hope that Nordeus can find some of this helpful as they continue into the future.

Sincerely,
Jay -- FC BridgeGoth

****! I wish I'd written that.
Superbly written and spot on.

An excellent, eloquent piece written by BridgeGoth. And very well summarised in the end, as two different ecosystems, trying to commit same mistakes.


Now coming to the issue:

I don't expect much from them other than that rhetoric "Your post is being forwarded to the devs"and then the thread is lost in some sort of limbo forever.
Forumers here, are about just 70-80 active people or maybe less so, in all probability our voice is not considered worthy enough as i've never seen any action taken by them regarding the concerns of the long-time players or even other issues.

P.S. On the funny side, nordeus devs removed the "token-for-vid" feature almost instantaneously from the web-browser version as some enthusiastic forumer posted about receiving 25 T's per day just by watching ads. So, overall i have a theory that this forum is used by nordeus for snooping on players, as simple as that.

@BridgeGoth You breathe,you cry and you also sing through your writing..Mesmirising

[Jeeves]

Now coming to the issue:

I don't expect much from them other than that rhetoric "Your post is being forwarded to the devs"and then the thread is lost in some sort of limbo forever.
Forumers here, are about just 70-80 active people or maybe less so, in all probability our voice is not considered worthy enough as i've never seen any action taken by them regarding the concerns of the long-time players or even other issues.

P.S. On the funny side, nordeus devs removed the "token-for-vid" feature almost instantaneously from the web-browser version as some enthusiastic forumer posted about receiving 25 T's per day just by watching ads. So, overall i have a theory that this forum is used by nordeus for snooping on players, as simple as that.

Look I know that things may look like this. It's really horrible that you and others have gotten the notion that we just nod our heads and smile and then throw everything in the trash bin like some shoddy job-interviewer. :/
I think we should hold better communication with all of you. Sentiment like this doesn't come out of no where.

Also, this place ain't a police state - This is something I've been working constantly to prove ever since I came over to the Forum as an Admin. Everything is visible, nothing is to be deleted (as long as its not spam), moderation is to be applied when someone walks over the established and written rules of this here forum. No censorship. I've been a part of this industry for more than two decades. I've been on the User's side for the greater part. And know **** when I see it, and there won't be anything like this, in this forum. (Apologies for the language.)

We're not snooping and trying to lock down ways for players to benefit from something (as long as its not an exploit). Watching videos for Tokens ain't bad. Why should it be? The reward is small from those but so is their requirement - Watch a video ad. Someone might just want to do an offer for 150 tokens a pop instead. All the power to him/her. The advertisers with whom we have business relations benefit, they are happy that the people watch their stuff and we're happy that they are happy and that our player has earned a nice reward for the time they traded back. But we can't tell the providers who gets what kinds of offers nor what amounts. This is how they earn from the people who want to advertise their businesses/services/etc through their platform - Those businesses want specific demographics to see specific things. That's called Product Positioning, it's how those things work. A lot of you here know these things. I know we come out as the bad guys in the end but... we'll we take it on the chin and try to add more ways to gain rewards, most recent of which is the Challenges feature.

[LeManiaque]

I think we should hold better communication with all of you. Sentiment like this doesn't come out of no where.
.

Care to start by communicating why Nord
- Killed team history
Period.

It's frustrating how Nord here seems to dance around issues that seem to matter to us as much or more than the new 'challenges.'
It's like in the OP, the scant 3-5% of praise is responded to 'o, great, so good that you like it', while being silent observer to such basic, common concerns.
Is that good communication? Should we have to coax answers and actions out over the course of months? Like the damn FA loan exploit, months.
My sentiment has soured largely because of this policy of weak communication, and disconnect from large chunk of the user base.
I so sincerely feel that I am not, and maybe never was the target market for Nordeus, that it's only luck and addiction that started and keeps me playing.
It's frustrating, disappointing, disheartening. Like OP with Skype, I relate.
But Nord doesn't stop making decisions that leave me flat, that feel weak in creativity, or polish, or aren't bug free at release.

[dsio]

Look I know that things may look like this. It's really horrible that you and others have gotten the notion that we just nod our heads and smile and then throw everything in the trash bin like some shoddy job-interviewer. :/
I think we should hold better communication with all of you. Sentiment like this doesn't come out of no where.

Also, this place ain't a police state - This is something I've been working constantly to prove ever since I came over to the Forum as an Admin. Everything is visible, nothing is to be deleted (as long as its not spam), moderation is to be applied when someone walks over the established and written rules of this here forum. No censorship. I've been a part of this industry for more than two decades. I've been on the User's side for the greater part. And know **** when I see it, and there won't be anything like this, in this forum. (Apologies for the language.)

We're not snooping and trying to lock down ways for players to benefit from something (as long as its not an exploit). Watching videos for Tokens ain't bad. Why should it be? The reward is small from those but so is their requirement - Watch a video ad. Someone might just want to do an offer for 150 tokens a pop instead. All the power to him/her. The advertisers with whom we have business relations benefit, they are happy that the people watch their stuff and we're happy that they are happy and that our player has earned a nice reward for the time they traded back. But we can't tell the providers who gets what kinds of offers nor what amounts. This is how they earn from the people who want to advertise their businesses/services/etc through their platform - Those businesses want specific demographics to see specific things. That's called Product Positioning, it's how those things work. A lot of you here know these things. I know we come out as the bad guys in the end but... we'll we take it on the chin and try to add more ways to gain rewards, most recent of which is the Challenges feature.

Hello,

I am wondering do you plan to run on a regular basis a poll asking your customers what their expected features are?

In fact, you could provide a few proposals (subject to your product roadmap) plus allowing additional ones coming from the users.

Following your analysis (filtering), you could group the requests as:

1. Feasible in the short-term
2. Applicable, but in the long-term (perhaps part of the next poll)
3. Non-applicable at a reasonable time frame (but potentially revisited later in the future)

Furthermore, the final results of such a poll should be transparent to everyone.

Perhaps, I am wrong, but I do not think I have seen something like this in a structured manner.

I believe such an approach will help you collect and keep track efficiently of all the customer requests plus the users will have a clear understanding of what to expect and probably by when.

Thank you.

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